Debt Recovery Specialist

Grace Staffing Services – Thane Branch

Position: Debt Recovery Specialist (Credit Card Collections)
Work Timing: US Shift (Night Shift)
Week Off: Fixed Weekends for Third Party Collections only for First Party Collections it will be 2 rotational Off.
Vacancy Notice: Immediate Joiners Only
Location: Applicants must be residents of Mumbai (see “Boundary” details below).

Job Description

You will be responsible for contacting customers regarding overdue credit card payments, providing payment reminders, guiding customers through the payment process, assisting with their queries, and recovering debts. Your role is critical in maintaining client relationships while ensuring efficient and courteous debt collection.

Key Responsibilities:

• Make outbound reminder calls regarding outstanding payments.
• Guide customers through the payment process and address their queries.
• Follow up to ensure timely debt recovery.
• Maintain accurate records of all customer interactions.
• Adhere to company policies for customer service.
• Meet daily and weekly collection targets.
• Communicate professionally and courteously at all times.
• Collaborate with team members to achieve departmental goals.

Eligibility Criteria

• Education:
• SSC with 1 year of International BPO experience (mandatory for the Debt Recovery Specialist role).
• Graduate freshers are eligible only for First Party Collections (FPC).
• Experience:
• No domestic (Indian) experience will be considered.
• Only Mumbai residents will be considered.
• Skills:
• Excellent communication skills in English (both verbal and written).
• Ability to handle customer queries professionally.
• Strong interpersonal and customer service skills.
• Basic computer knowledge and the ability to multitask.
• Comfort working in a fast-paced environment and night shift.
• Work Timings:
• Must be ready to work the US shift (night shift) in a voice process.
• Shift flexibility is required.

Perks & Benefits

• Eligible for work from home after 3 months (system provided).
• Pick & drop transportation provided.
• Competitive compensation and incentives.
• Growth opportunities within a supportive team.
• Fixed weekends off.

Boundary Details for Transportation

Central Line: Kalyan to Kurla
Harbour Line: Thane to Kharghar
Western Line: Thane to Mira Road

Preferred Qualities

• Self-motivated and target-driven.
• Strong attention to detail.
• Team player.
• Problem-solving skills and a positive attitude.

How to Apply

Interested candidates should contact Grace Staffing Services (Thane Branch) directly — please mention your education, BPO experience, residential location, and readiness for immediate joining.

Important Notes

• Domestic BPO experience is not considered.
• Only Mumbai residents are eligible.
• Immediate joiners are preferred.
• Work from home is available after the initial 3 months in-office.
• Hardware will be provided for the WFH arrangement.

If you meet these criteria, submit your resume to below (Thane Branch) for immediate consideration.

Email : Gracecareers02@gmail.com

Mobile No : +91 7715882251 (Jay)

Job Types: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Experience:

• International Collections: 1 year (Required)

Location:

• Thane, Maharashtra (Required)

Work Location: In person