0 - 31 years

1 - 2 Lacs

Wilson Garden, Bengaluru/Bangalore Region

Posted:3 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

A telecaller for loan recovery needs a script to guide their calls, ensuring they are professional, informative, and effective in collecting overdue payments. The script should include a clear introduction, explanation of the overdue payment, negotiation options, and a summary of the agreed-upon actions. It should also be adaptable to different customer responses and compliant with regulations Important Considerations: Maintain a professional and empathetic tone throughout the call. Be patient and understanding of the borrower's situation. Ensure compliance with all relevant regulations and guidelines. Be prepared to handle different customer responses and objections. Document all conversations accurately. 

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