Posted:2 days ago|
Platform:
On-site
Full Time
Team Lead - Debt Collections
Location: Bhayandar Mumbai
Shift: Rotational US Shifts
Plan, monitor, and manage team performance on scorecard metrics with a focus on exceeding targets Make timely, accurate, and fact-based decisions under pressure or challenging conditions Maintain strong orientation toward customer experience while ensuring process compliance Coach team members through structured action plans to enhance individual and overall team performance Lead and manage assigned projects within defined timelines and KPIs Foster a high-energy, engaging, and motivating work environment Drive employee engagement, manage attrition, and support ESAT initiatives Build a culture of recognition and high performance, ensuring consistent motivation across the team Address and resolve employee concerns with urgency, empathy, and accuracy Provide ongoing career development, coaching, and counseling for team members
Prior experience leading collection teams in a fast-paced environment Ability to manage high-pressure scenarios and drive team results Experience creating development plans and handling performance management Strong capability in team engagement and retention strategies
Epicenter Technologies Private Limited
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