DDI Specialist

Job Responsibilities:

• Manage escalations and lead customer facing communication
• Manage operational maintenance, security, and availability of infrastructure
• Perform analysis and diagnosis of complex issues, troubleshoot and resolve to restore services
• Perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters
• Perform Root Cause Analysis (RCA) as part of problem management
• Assist in analyzing historical usage for tracking and trending
• Identify performance bottleneck and suggest for the improvements
• Implement capacity improvement plan
• Develop and maintain the Technical Disaster Recovery Plan. Provide technical support during disaster. Execute Technical Disaster Recovery plan during DR and DR drill.
• Remediate security vulnerabilities identified by IT Security team
• Prepare and manage HLD & LLD, process and technical documentation.

Qualifications & Work Experience:

• B.Sc. / BE / Diploma in Electronics/Comp/IT/Telecom
• Either CCNP, Infoblox/ BlueCat certification, Checkpoint/PaloAlto certification and ITIL certification • Certification on F5 / NetScaler will be added advantage
• 4+ years of experience in technical support
• Experience in L2 & above DDI, load balancers, switches, routers, firewalls in hosted on datacenter or cloud environment.
• Good hands-on experience on installation and configuration of network and security devices and network services
• Basic Knowledge on any Scripting language like PowerShell, Python, Pearl etc.
• Should have knowledge of ITIL processes. Experience working in ITIL tools like ServiceNow etc.
• Knowledge of monitoring tools and reporting.
• Experience working with some or all technologies below:
• DDI (Infoblox / BlueCat)
• IPAM/DNS/DHCP/NTP
• Proxy, reverse proxy
• Application gateway
• Network load balancer
• Routing and switching protocols (EIGRP, OSPF) • ACL • VPN/IPSE