DBAT:Product Owner

About Digital Business and Transformation:

The Digital Business and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the bank s own engineering team, adapting new age engineering practices and building an API centric architecture to improve customer experience, employee experience and efficiencies

About the Role:

The product owner is responsible for partnering with the business teams and customer journey owners to increase digital adoption by on-ground teams and customers. The Product Owner drives the customer experience vision across the bank by translating the voice of the customer, industry trends, and the strategic imperatives

Key Responsibilities

• Responsible for the creative execution of the future and existing consumer journeys


• Implement efficient UX/UI processes by conducting usability study that helps the design team collaborate actively with Journey owners and engineers


• Connect with relevant stakeholders across banks functions like Operations, Risk, compliance etc. to design a best in class digital solution


• Comprehensively test the digital solution along with critical stakeholders and arrange for a signoff


• Create campaigns and programs to increase digital adoption by customers


• Partner with line of business to increase the employee engagement, knowledge, and awareness of digital channels offerings.


• Responsible for project execution, including experience design and stakeholder management

Qualifications:

Optimal qualification for success on the job is:

• Graduate / Post-Graduate Degree from a recognized institute


• 2+ years of experience as a digital product manager with a user-centred focus, preferably in a fast paced start-up environment that runs in an agile manner

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge about digital product development & life cycle management


• Customer-centric approach


• Strong communication, interpersonal and techno functional skill


• Ability to manage multiple tasks/projects and deadlines simultaneously


• Ability to work across the organization


• Ability to work in cross functional teams

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"