Day Shift, E Mail Chat Process

Creative Hands Hr

0 - 5 years

3 - 6 Lacs

Visakhapatnam Andhra Pradesh India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

zendesk Freshdesk Crm Customer Service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Respond to customer queries via
email and chat
in a timely and professional manner.
Provide accurate information regarding products, services, orders, billing, or technical issues.
Resolve complaints and follow up with customers as required.
Maintain a high level of
accuracy and attention to detail
while entering data.
Adhere to customer service and quality standards.
Escalate unresolved or complex queries to the relevant department or supervisor.
Maintain records of interactions in the CRM or support system.

Eligibility & Requirements:

Qualification: 12th pass or any graduate.
Freshers are welcome; prior experience in BPO/email/chat support is a plus.
Excellent
written communication skills
in English.
Typing speed of at least
3035 words per minute
with good accuracy.
Basic computer knowledge and familiarity with MS Office or Google Workspace.
Ability to multitask and work in a team environment.
Willingness to work in a
fixed day shift
(e.g., 9 AM 6 PM or 10 AM 7 PM).

Preferred Skills:

Prior experience in e-commerce, banking, or technical chat/email support.
Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or Salesforce.
Strong problem-solving and decision-making skills.
Customer-first mindset with a calm and professional attitude.

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