Data Operations Annotation Team Lead

Role Overview: You are a passionate individual who thrives on supporting others to achieve the highest level of service in every interaction. As a role model and leader, you advocate for your team and hold them to a high standard of accountability. Your natural curiosity drives you towards tools and resources that enrich your team. If you are ready to inspire and lead, joining Apple can be an opportunity to make a difference in the world and continue innovating in the field of Artificial Intelligence. Key Responsibilities: - Lead a team of Annotation Analysts in the AIML Data Operations department - Ensure the team's operational success by mentoring their career growth - Collaborate cross-functionally with other internal teams - Prioritize coaching needs and develop employees to achieve optimal results - Develop coaching plans based on observations and key performance trends - Set a standard for high-quality work by consistently meeting and exceeding performance goals - Utilize excellent influencing skills to work effectively with key business partners - Demonstrate strong written and verbal interpersonal skills, tailoring messages to the audience - Show creativity and curiosity as a solution-oriented leader in a dynamic environment - Utilize knowledge of contact center management tools, processes, procedures, and performance metrics to innovate and improve as needed Qualifications Required: - Minimum 2 years of experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 20-30 employees - Experience leading in a professional environment - Knowledge of contact center management tools, processes, procedures, and performance metrics, with the ability to innovate and improve as necessary - Excellent influencing skills and ability to work effectively with key business partners - Prior experience in developing employees and creating coaching plans based on performance trends - Strong and effective written and verbal interpersonal skills, with the ability to tailor messages to different audiences - Solution-oriented leader with a creative and curious mindset, thriving in a dynamic and ambiguous environment (Note: Preferred qualifications such as experience in AIML-Data Annotations, Project Management, Quality Management Systems, and Data Analysis were not explicitly mentioned in the provided job description.),