Data Operations Analyst

Join us as a Data Operations Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.You may be assessed on the key critical skills relevant for success in role, such as experience with SQL and SAS, as well as job-specific skillsets.To be successful as a Data Operations Analyst, you should have experience with:

Developing and managing your campaigns

• Proactively monitor and track the outcome of scheduled processes daily (Monday Friday 8am 4pm) with issues expected to be raised within an hour of detection and on same day.
• Operate the scheduler change process, including tracking new requests, confirming all governance steps have been performed, and then deploying changes into the scheduler in a controlled way.
• In the event of process failures being detected, promptly communicate this to stakeholders, then perform any agreed action to remediate this issue.
• Continuously maintain documentation for processes that support the scheduler, for instance the program and specification documentation.
• Where required of our area, coordinate the capture of information needed to provide a collective response to impact assessment requests from infrastructure teams.
• In the event of issues being caused by infrastructure, lead the raising of incidents to platform support teams, and regularly communicate progress and outcomes to stakeholders.
• Perform all steps as set out in role process documentation for scheduler management.
  

Stakeholder Management

Main stakeholders are the Customer Targeting team within Customer Communication Delivery, with the expectation that you support the team through accurately and promptly dealing with scheduled process queries and issues.Other stakeholders are the multiple support teams we rely upon for the platforms and tools that the team use to execute customer communications. You'll need to contact them whenever their support is needed with an issue.