Data Entry/Customer Service

Milani Electric & Solar is one of Canada’s largest and leading Plumbing, Heating & Air Conditioning company. We solve all your plumbing, heating, air conditioning, drainage, electrical and solar needs. As we continue to expand, we are seeking a dedicated Data/Customer Service Representative to join our dynamic team in India! As a member of our team, you will be working for a well-established Canadian company, providing top-notch customer support and data entry services. We would love to hear from people with excellent English communication skills who truly enjoy customer service.

Position Details:

• Location: In-office position in Delhi, India
• Responsibilities:
• Answering customer phone calls for emergency plumbing, heating, and AC services
• Calmly and effectively guide customers through their needs and ensure they get the help they need as quickly as possible
• Helping customers with any questions or listen to concerns they have
• Learning product knowledge and developing an understanding about plumbing, heating & ac to guide the customer effectively and ensure you can relay accurate information to them
• Entering data such as customer information, work completed, technician hours into the system
• Providing excellent service to customers during all situations
• Ensuring all data is accurate and updated in a timely manner
• Send invoices to customers
• Any other duties set by Management

Qualifications:

• Strong communication skills, with a focus on customer service
• English Medium Educated
• Proficiency in data entry and familiarity with office software
• Ability to work in a fast-paced environment and manage emergency calls efficiently
• Detail-oriented and capable of managing multiple tasks at once
• Previous customer service or data entry experience is a plus
• Knowledge about plumbing, heating and air conditioning is an asset
• Good typing skills

If you’re a motivated individual looking to grow with a leading company, we’d love to hear from you! Apply today and start your journey with Milani Electric & Solar.

While we thank all candidates for their interest, only those who most closely match our requirements will be contacted will be contacted.

Job Types: Full-time, Permanent, Fresher

Pay: ₹60,000.00 - ₹99,000.00 per month

Language:

• English (Preferred)

Work Location: In person