D365 Functional Consultant

About The Company

Korcomptenz is a Microsoft Gold-Certified Partner serving mid-sized companies and enterprises throughout North Americas, EMEA, and Asia Pacific. Headquartered in New Jersey, we leverage over 21 years of experience to provide end-to-end solutions that solve business challenges and provided a competitive advantage. We accelerate results for our customers by maximizing usage of the latest ERP, CRM, Azure Cloud, Analytics, Artificial Intelligence, and IoT technologies. Korcomptenz offers total technology transformation solutions and industry domain expertise to over 200 Clients from Manufacturing, Retail & Fashion, eCommerce, Transportation and Logistics, and Non-Profit Industries.

Why you should join our KOR team?

•         Korcomptenz offers a culture that is Transformational, Holistic, Entrepreneurial and Family-like

•         We put People First - whether it is our clients or our team, we strive to work on and for What Matters

•         Compelling opportunities to be creative and leverage your critical thinking skills in addition to technology expertise

•         State-of-the-art infrastructure, transparency, constant training for all team members

•         Flexible locations and work-from-home options based on roles

•         Opportunities to work abroad and onsite

With hundreds of projects completed, Korcomptenz has developed our competencies around People, Practices, Processes, bringing the best business outcomes for our clients. If you are looking for a fulfilling experience, come join us to become Competent to the Core

Job Summary:

The Dynamics 365 CRM / CE Functional Consultant will be responsible for gathering business requirements, designing functional solutions, and implementing Microsoft Dynamics 365 Customer Engagement applications. The role involves collaborating with technical teams, business stakeholders, and end users to deliver end-to-end CRM solutions across Sales, Customer Service, Marketing, and Field Service modules.

Key Responsibilities:

• Conduct

  requirement gathering workshops

  , stakeholder interviews, and business process analysis to define CRM solution scope.
• Translate business requirements into

  Functional Design Documents (FDD)

  and user stories.
• Configure and customize

  D365 CE modules

  Sales, Marketing, Customer Service, and Field Service including entities, forms, views, business rules, workflows, and dashboards.
• Manage

  system setup

  , including

  security roles, user management, and data access controls

  .
• Collaborate with technical teams on

  data migration, integration, and solution deployment

  activities.
• Lead and coordinate

  User Acceptance Testing (UAT)

  ,

  System Integration Testing (SIT)

  , and end-user training.
• Work with clients to design and optimize

  business processes

  , aligning CRM capabilities with organizational goals.
• Prepare and maintain

  process documentation

  , training materials, and configuration manuals.
• Participate in

  pre-sales activities

  , demos, and solution presentations when required.
• Stay updated with new

  Microsoft Dynamics 365 CE and Power Platform

  releases and features.