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Korcomptenz Consultancy
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Senior Executive Voice Process (Night Shift)

Senior Executive Voice Process (Night Shift)

Korcomptenz Consultancy

3 - 6 years

|

4 - 7 Lacs

Posted:1 hour ago| Platform:

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Skills Required

technical voice process international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Senior Executive Voice Process

Job Title: Senior Executive Voice Process (Night Shift)

Location:

Key Responsibilities:

Handle inbound and outbound customer calls for international clients (primarily US-based).
Resolve customer queries, complaints, or requests efficiently while ensuring customer satisfaction.
Maintain up-to-date knowledge of process policies, client products/services, and customer handling protocols.
Escalate complex issues to supervisors when necessary and follow up to ensure resolution.
Achieve individual targets for call quality, resolution time, and customer satisfaction scores.
Document all call details accurately in the CRM/system.
Collaborate with peers and support teams for continuous process improvement.
Train or mentor junior team members as needed.

Required Skills & Qualifications:

Minimum of 4 years experience in international voice process (customer service, technical support, or collections).
Excellent verbal communication skills in English (neutral or US accent preferred).
Strong listening, empathy, and conflict resolution skills.
Comfortable working in a fast-paced, high-pressure environment.
Familiarity with CRM tools and call center software is a plus.
Graduate in any discipline; additional certifications in customer service are an advantage.

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