D365 Functional Consultant

Provide First Line Assistance for Customers (Microsoft D365 Users)

Microsoft D365

• Customer Setup/Change Requests
• Billing Issues
• New Financial Dimension Requests
• Project Transaction Corrections
• Troubleshoot Issues Revising Purchase Orders/Quotations
• Troubleshoot Transactions in Workflow
• Troubleshoot Login Issues
• Workflow Change Requests
• Accounts Payable Issues
  
• Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket.
• Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc.
• Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application).
• Assist with internal and external audit requests as needed.
• Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team.

Assist with regression testing of code deployment to Microsoft D365 and Service Now

You will be working closely with

This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, and fellow Microsoft D365 Support team members to resolve “Microsoft D365” helpdesk tickets and drive solutions for our customers (Microsoft D365 Users).

This may be the right role for you if you have

• Graduate / Postgraduate degree in commerce / finance (must)
• Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support
• Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel
• Keen eye for detail and compassion for all project elements, large to small
• Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy
• Talent for communicating in a clear, concise, and proactive manner
• Confidence to ask for answers when you have questions
• Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines.
• Ability to understand business concepts and issues as well as technical systems processes
• The ability to quickly prioritize tasks and adjust to changes in work tasks

Work in 18:30 hrs -3:30 hrs IST