CX Prog Mgt Supervisor

As a CX Program Management Supervisor at Honeywell, your primary responsibility will be to oversee and manage customer experience programs in alignment with the company's strategic objectives, ensuring exceptional value delivery to customers. This role involves coordination of cross-functional teams, monitoring program performance, and driving continuous improvement initiatives to optimize the overall customer journey. Your impact on the organization will be significant as you play a crucial role in effectively managing and executing customer experience programs, leading to enhanced customer satisfaction, loyalty, and business growth. Through the identification of process improvement opportunities and implementation of best practices, you will contribute to the optimization of customer experience. Key Responsibilities: - Lead and manage customer experience programs to drive exceptional customer satisfaction. - Collaborate with cross-functional teams to identify customer pain points and enhance the customer journey. - Implement best practices and continuous improvement initiatives to boost customer interactions and loyalty. - Utilize customer feedback and data analysis to derive insights and make data-driven decisions for enhancing customer satisfaction. - Establish and maintain strong relationships with internal stakeholders to ensure alignment and collaboration on customer experience initiatives. Qualifications: YOU MUST HAVE - 2+ years of experience in program management or a related field. - Proven track record in managing customer experience programs. - Strong analytical skills with the ability to leverage data for decision-making. WE VALUE - Bachelor's degree in Business Administration, Marketing, or a related field. - Experience in a global technology or manufacturing company. - Proficiency in developing and implementing strategic plans. - Strong leadership and team management abilities. - Familiarity with customer experience metrics and analytics. About Us: Honeywell is dedicated to helping organizations tackle the world's most complex challenges in automation, the future of aviation, and energy transition. As a trusted partner, we offer actionable solutions and innovation across Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments, powered by our Honeywell Forge software. Our mission is to make the world smarter, safer, and more sustainable.,