Customs House Agency (CHA) Head

The primary function of this role is to handle customs broker functions throughout PAN India GAC branches. You will be responsible for providing support to all logistics branches/customers wherever customs documentary and operational assistance is required, in accordance with Customs Law in force. Key Tasks: - Ensure smooth customs clearance and follow compliance related to export and import shipments by sea/air freight. - Work with Customs House broker team members to provide customs clearance procedure and other services on a timely basis. - Follow-up and maintain SOP for export & import clearance including ship spare clearance and vessel conversion/revision. - Obtain all the required KYC documents from customers before initiating the clearance of export and import shipments, as mandatory under Customs Broker Licensing Regulation. - Identify and develop team members to undertake more responsibility and accountability to facilitate their progression to the next level. - Perform any other duties requested and delegated by Head of Operation to ensure the service level of the company is maintained. Skills and Competencies: - Accountability: Exhibit ownership of work, hold self and others accountable for performance, and commit to responsibility for looking after GAC's valuable assets - people and property. - Building Relationships: Create long-term and mutually beneficial relationships internally or externally. - Legal and Regulatory Knowledge: Maintain and apply knowledge of local and international laws and regulations to guide decisions and delivery of services. - Coaching: Facilitate the development of others effectively through one-to-one interactions. - Company Agility: Understand how the company works, show awareness of key policies, practices, procedures, and culture, and maneuver through delicate situations. - Delegation: Assign tasks to others to ensure effective management of work. - Discipline: Ability to follow standard procedures and adhere to rules and regulations. - Execution: Deliver results by defining effective solutions to problems and displaying resilience amid changes or crisis. - Ethics & Integrity: Behave in an honest, fair, and ethical manner, act with uncompromising honesty and trustworthiness, and avoid misrepresentations for personal gain.,