Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Quality analyst of BPO who can listen to the agents calls and share feedbacks
Should be a confident communicator and be able to build rapport with the team
High performance delivery on all quality parameters, Call Auditing and Evaluation
Conduct audits and feedback for all the agents with the objective of improving agents
Adaptive Capacity, Self-Starter/Initiator, Coachable, Metrics Capable person required
Quality/Accuracy Critical Thinker/Problem-Solver and accountability should indeed
Need to do call barging and auditing and Monitor the division calls
Work with TL and moderators on ways to improve performance KPIs
Investigate errors and conduct sample moderation calls for agents
Calls out moderators are conduct weekly and monthly one on one.
Minimum Graduation with 5-10 years of experience as Customer Care QA domain
Excellent verbal communication skills in Bengali, Hindi & English and other languages
Should be known to quality parameters like Call calibrations and evaluation skills
Must have hands on experience in using QA tools for the BPO/CRM applications
Open to work with 6 days and rotational shifts as per BPO/Call center policies
We required multilingual and immediately joining candidates can for this position.
Punarjan Ayurveda
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
hyderabad
3.5 - 5.5 Lacs P.A.
Experience: Not specified
2.25 - 7.0 Lacs P.A.
Experience: Not specified
3.0 - 7.0 Lacs P.A.
mumbai, navi mumbai, mumbai (all areas)
2.0 - 3.25 Lacs P.A.
Experience: Not specified
0.5 - 2.75 Lacs P.A.
mumbai, thane, navi mumbai
Experience: Not specified
1.5 - 3.5 Lacs P.A.
6.0 - 10.0 Lacs P.A.
Experience: Not specified
2.25 - 3.0 Lacs P.A.
Experience: Not specified
1.0 - 2.75 Lacs P.A.
Experience: Not specified
3.0 - 3.5 Lacs P.A.
