Customer Tech Support

biotechnology, biochemistry, biomedical science, or related fields

Key Responsibilities

• Provide technical support via phone, email, and on-site visits.
• Troubleshoot product issues and respond to customer inquiries.
• Coordinate with internal teams to resolve complex technical problems.
• Document queries, resolutions, and customer feedback.
• Conduct product demos and training sessions when required.
• Assist in preparing/updating user guides, manuals, and FAQs.
• Identify recurring issues and recommend product/process improvements.
• Ensure high customer satisfaction through timely and professional support.

Requirements

• Minimum

  2 years of experience

  in technical support or related roles.
• Bachelor’s degree in

  Biotechnology, Biochemistry, Biomedical Science, Bioinformatics, or B.Sc. IT (preferred)

  .
• Fluency in

  English & Hindi (mandatory)

  ; Gujarati preferred.
• Strong analytical, troubleshooting, and communication skills.
• Ability to multitask and work in a fast-paced environment.
• On-site availability in Surat.

📌 Training will be provided for candidates with the right learning mindset.