Job Designation : Player Support Specialist Responsibilities : - Define the Player Support Strategy for the company. - Setup processes and build a world class team to serve our players. - Set goals and maintain high service levels & player satisfaction. - Drive game improvements through analysis and reporting of game issues. - Advocate player concerns and feedback to the wider development team. - Mentor and coach a team of agents to adapt and grow with business needs. Requirements: - 1+ Years supervising & leading customer care teams - High level of ownership and bias for action - Knowledge of best practices and CRM tools (like Helpshift) - Excellent verbal and written communication skills - Ability to conduct analysis of support data.

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