Customer Support Executive / Game Support Specialist Gametion Technologies Pvt. Ltd.

0.0 - 3.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Game Support Specialist at our company based in Navi Mumbai (Belapur), you will play a crucial role in ensuring a seamless gaming experience for our players. Your primary responsibility will be to provide efficient support to players through various communication channels and address their issues and queries effectively. Key Responsibilities: - Provide timely and effective support to players via email or other mediums and resolve their issues and queries promptly. - Act as a bridge between players and our game teams by delivering player feedback and reported bugs to help the teams in providing solutions. - Maintain high levels of customer satisfaction and ensure minimal response times. ...

Posted 1 month ago

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Customer Support/Player Support Specialist Gameberry Labs

1.0 - 6.0 years

4 - 8 Lacs

Bengaluru

Work from Office

Job Designation : Player Support Specialist Responsibilities : - Define the Player Support Strategy for the company. - Setup processes and build a world class team to serve our players. - Set goals and maintain high service levels & player satisfaction. - Drive game improvements through analysis and reporting of game issues. - Advocate player concerns and feedback to the wider development team. - Mentor and coach a team of agents to adapt and grow with business needs. Requirements: - 1+ Years supervising & leading customer care teams - High level of ownership and bias for action - Knowledge of best practices and CRM tools (like Helpshift) - Excellent verbal and written communication skills -...

Posted 7 months ago

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