Customer Support Voice Process Executive

Job Description

Job Description: We are seeking a proactive and customer-focused individual to handle inbound customer inquiries, resolve issues efficiently, and drive upselling and cross-selling opportunities. The ideal candidate will ensure customer satisfaction while contributing to sales growth. Key Responsibilities: Answer incoming calls and respond to customer queries promptly and professionally Provide accurate product/service information and resolve customer issues Identify customer needs and recommend relevant products or services Upsell and cross-sell offerings to maximize revenue Maintain detailed records of customer interactions in the CRM system Collaborate with internal teams to ensure smooth customer experiences Requirements: Excellent communication and problem-solving skills Ability to handle high call volumes with a positive attitude Sales-driven mindset with customer-first approach Prior experience in customer service and/or telesales preferred