Customer Support Voice Process

Axis Services

0 - 4 years

3 - 6 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Crm Systems AHT FCR CSAT

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle
inbound and/or outbound voice calls
to support customers
Address customer concerns related to
products, services, billing, orders
, or
technical issues
Provide accurate and prompt information or resolution in a courteous manner
Escalate unresolved issues as per process SOPs
Maintain
call logs and update CRM systems
appropriately
Achieve performance targets like
AHT, FCR, CSAT, and call quality
Follow communication scripts and compliance procedures strictly

Eligibility Criteria:

Education:
12th Pass / Diploma / Any Graduate
Experience:
03 years in voice-based customer support (preferred)
Communication:
Domestic Process:
Good verbal communication in regional/local language + English
International Process:
Fluency in
English with neutral accent
Basic knowledge of computers and customer service etiquette
Ability to work in
shifts
, including weekends if required

Key Skills Required:

Good verbal communication and active listening
Patience and empathy in handling customer issues
Basic computer knowledge (MS Office, CRM tools)
Multitasking and time management
Positive attitude and team spirit

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