Customer Support Technical Specialist I

About the opportunity Reporting to the Customer Support Manager, the Application Analyst is responsible for delivering business-to-business application support to Dayforce customers.
This role collaborates with client administrators (including payroll, HR, Finance and IT administrators) and third-party vendors to champion customer priorities and drive integration incidents to closure. The Application Analyst will combine excellent analytical, technical, and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.You will demonstrate initiative, agility and follow-through on areas of responsibility by developing solid product and domain expertise. This will allow you to maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding customer expectations. The leadership team will look to you to provide peer to peer mentoring, identify knowledge gaps and provide feedback.What you ll get to do Leverage strong analytical and problem-solving skills to efficiently resolve incidentsProvide customers with regular and timely incident updatesMaintain the highest level of customer satisfactionReproduce and meticulously documents software defectsContribute to the support knowledgebaseEnhancing the customer support experienceOptimizing internal processes and proceduresSkills and experience we value Candidate must possess at least a Bachelors / College Degree in Computer Science / Information Technology, Human Resource Management or equivalentAt least 1-3 years of working experience in helpdesk support, application troubleshooting with customer focused role or equivalent Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolutionAbility to work flexible hours and a willingness to work on-call if requiredAsia Payroll processing knowledge is an advantage Experience with HCM (HR, Payroll, Workforce Management) applicationsPrevious customer support experienceFamiliarity with Microsoft Technologies (SQL) will be an advantage