Customer Support (Tamil)

As a Support Executive at Supernova, you will be responsible for supporting learners and parents through daily calls and chats. Your key responsibilities will include: - Making (~100) outbound and attending (~40-50) inbound calls per day - Sharing feedback via chat to help students improve - Resolving queries from students/parents (inbound & outbound) - Reconnecting with inactive users and encouraging progress - Reporting common issues to the product team - Tracking progress and sharing quick performance reports - Ensuring a personalized and positive experience for every learner About Company: Supernova is a leading provider of an AI-powered spoken English program. Their innovative solution combines state-of-the-art AI technology with expert language instruction to revolutionize how individuals learn and improve their spoken English skills. With personalized, interactive lessons and real-time feedback, learners can enhance pronunciation, fluency, vocabulary, and overall communication skills. The user-friendly program caters to all levels and empowers individuals for success in academics, careers, and social interactions in today's globalized world.,