Customer Support (Tamil)

In this role, you will be responsible for the following: - Support learners and parents through daily calls and chats - Make (~100) outbound and attend (~40-50) inbound calls per day - Share feedback via chat to help students improve - Resolve queries from students/parents (inbound & outbound) - Reconnect with inactive users and encourage progress - Report common issues to the product team - Track progress and share quick performance reports - Ensure a personalized and positive experience for every learner You will be working with Supernova, a leading provider of an AI-powered spoken English program. Their innovative solution combines state-of-the-art AI technology with expert language instruction to revolutionize how individuals learn and improve their spoken English skills. The user-friendly program caters to all levels and empowers individuals for success in academics, careers, and social interactions in today's globalized world.,