Customer Support Specialist

Radancys success is built on the success of our customers, and were looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, youll serve as a trusted partner to clients, helping them navigate and optimize their hiring event experiences within Radancys Talent Acquisition Cloud. Were looking for a strong communicator and problem-solver who excels at building relationships, resolving customer inquiries, and ensuring a seamless event experience. Our Customer Support Specialists take a proactive, consultative approachcollaborating with clients and internal teams to provide guidance, answer questions, and deliver exceptional support in a dynamic environment.

What does a great Customer Support Specialist do

• Develop deep product, technical, and functional knowledge of Radancy&aposs Talent Acquisition Cloud and its features to deliver exceptional support to customers and users.
• Assist Radancy customers and users by offering expert guidance on both the functional and technical aspects of our suite of products, troubleshooting issues, and providing timely solutions.
• Work directly with customers and users, ensure timely response and resolution time, meeting or beating our SLAs; confirm accuracy on all work prior to closing tickets.
• Set up and maintain users, user profiles, workflow rules, and application settings.
• Work closely with development teams to identify, report, and resolve product issues and submit customer enhancement requests.
• Adhere to established escalation protocols for complex or high-priority issues, ensuring timely resolution by coordinating with senior support staff or technical teams as needed.
• Provide standard training and hands-on support to end users.
• Ensure all customer issues and interactions are logged accurately and comprehensively in the ticketing system, keeping track of progress, resolutions, and follow-up actions.
  

Requirements For Consideration

• Bachelors Degree in Communications, Computer Science, Business or equivalent work experience.
• Fluency in English (both spoken and written) is required to effectively collaborate with global teams and support customers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• 0-2 years customer or technical support experience.
• Ability to work independently to determine best approach and action for customer outcomes.
• Ability to plan, organize, prioritize and solve problems, seeking help when necessary.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Accountability and a sense of urgency.
• Experience with JIRA, Zendesk, understanding of HTML, CSS, JavaScript as well as XML and APIs are all a plus.
• Knowledge of software development methodologies (Scrum, Agile, Waterfall, etc.)
  

Work Location and Interview Process

• Hybrid Work Model: This is a hybrid position, requiring you to work in the Bengaluru office 3 times per week.
• Interview Process: As part of the interview process, candidates will be required to complete and pass a technical assessment to demonstrate proficiency in key skills.
  

Company Values:

At Radancy, we are dedicated to the core values that guide our work and culture:

• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering whats new and next while valuing every voice on our team. Together, were shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in peoples lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.
  

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [HIDDEN TEXT] , and we will work with you to meet your needs.