Customer Support Specialist

Company Description

Envision Overseas Education Consultants specializes in guiding students to achieve their dreams of studying at prestigious international universities. With partnerships across leading institutions in the USA, UK, Canada, Australia, and Europe, Envision offers tailored solutions that align with academic aspirations. Their comprehensive services include career counseling, university application assistance, visa support, and pre-departure preparation, providing end-to-end support for students and their families. Envision is committed to empowering students with the knowledge, tools, and confidence to excel in global education and achieve personal and professional growth.

Role Description

This is a full-time, on-site role for a Customer Support Specialist, located in the Mumbai Metropolitan Region. The role involves providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include communicating with clients, offering technical support, managing customer concerns, and maintaining accurate records of customer interactions. The Customer Support Specialist will play a crucial role in enhancing the customer experience and building positive relationships with clients.

Qualifications

• Proficiency in Customer Support and a strong focus on ensuring Customer Satisfaction
• Excellent Interpersonal Skills to build and maintain positive client relationships
• Experience or skills in providing Technical Support and troubleshooting solutions
• Strong Analytical Skills to understand client needs and address concerns effectively
• Ability to work collaboratively with a team and contribute to a positive work environment
• Bachelor's degree or relevant experience in customer service, communications, or a related field is preferred
• Proficiency in using CRM software and other customer support tools is an advantage