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Worklyn
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Customer Support Representative

Customer Support Representative

Worklyn

0 years

0 Lacs

Thiruvananthapuram Kerala India

Posted:2 months ago| Platform:

Apply

Skills Required

support service management communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Employment Type:

Job Overview:

jovial

Key Responsibilities:

Greet walk-in customers with a welcoming and cheerful attitude.
Check in with guests during their visit to ensure they are satisfied with the food, service, and ambiance.
Handle minor customer concerns on the spot and escalate to management if needed.
Assist with table allocation and provide basic menu guidance if required.
Maintain a neat,
presentable
appearance at all times.
Be
proactive
in identifying customer needs and offering support.
Keep a positive and
jovial
demeanor to enhance the café’s friendly environment.
Coordinate with kitchen and service staff to ensure a seamless customer experience.
Maintain basic records of customer feedback and suggestions.

Candidate Requirements:

Excellent communication and interpersonal skills.
Warm, enthusiastic, and people-friendly nature.
Ability to remain calm and composed during busy hours.
Presentable appearance
and good hygiene standards.
Proactive
attitude and a strong sense of customer service.
Must be
jovial
and enjoy interacting with customers.
Prior experience in a café, restaurant, or hospitality setup is an advantage.
Basic knowledge of food service etiquette is preferred.

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