Customer Support Representative

Job Description

Customer Service Representative – Travel Industry Location: SCO 347 Webart, Panchkula Salary: ₹25,000 – ₹40,000 (Negotiable) Work Timings: Rotational Shifts Experience: 0-6 years (Freshers and Experienced Candidates Welcome) Job Overview: Are you passionate about delivering top-notch customer experiences? Join our dynamic team in the travel industry, where you'll engage with international clients, resolve inquiries, and ensure seamless communication. Whether you're a fresher eager to start your career or an experienced professional looking to enhance your customer service expertise, we provide a flexible and supportive work environment. Key Responsibilities: Interact with customers via phone and electronic communication. Respond promptly to inquiries and resolve complaints effectively. Maintain records of interactions and follow-ups. Coordinate with internal departments for seamless service delivery. Occasionally negotiate with business clients for the best product rates. Required Skills & Competencies: ✅ For Freshers: Strong interpersonal and communication skills. Ability to learn quickly and adapt to different situations. Basic problem-solving and listening skills. Fluency in English (US/UK accents preferred). ✅ For Experienced Candidates: Prior customer service experience (preferably in travel industry). Expertise in handling complex queries and complaints. Strong negotiation skills for business clients. Proven ability to multitask and work under pressure. What We Offer: Flexible shift timings – unheard of in most customer service roles! Open leave policy – we rarely decline reasonable leave requests. Career growth – opportunities to advance based on performance. If you're looking for a customer-focused role with an excellent work-life balance , this could be the perfect fit! Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Food provided Schedule: Rotational shift UK shift US shift Supplemental Pay: Performance bonus Quarterly bonus Work Location: In person