Customer Support Representative

Job Description

Job description Company Name: Black Swan Business Setup Services Job Title: Customer Care Executive/ Lead Prequalification Executive (Cold Calling) Location: New Town, Kolkata Department: Business Development / Sales Support Reports To: Sales Manager Job Summary: We are seeking a proactive and detail-oriented Lead Prequalification Executive to manage inbound and outbound lead calls, qualify potential clients, and support the sales team. The ideal candidate will have excellent communication skills and the ability to handle a high volume of calls efficiently. Preference will be given to candidates of Chinese or Anglo-Indian descent due to current team requirements. Key Responsibilities: Make 100+ cold calls per day to potential leads for new business setups. Call and qualify leads received from various sources like Social Media, emails, watsapp Prequalify all incoming leads received via email or WhatsApp and assign to consultants via CRM. Assign leads to the appropriate sales consultants in the CRM after verifying lead quality. Maintain accurate and up-to-date records of lead interactions and outcomes. Attend scheduled training programs to stay updated on services and communication skills. Take over team member's work responsibility during her absence (primarily call handling and lead routing). Requirements: Excellent verbal and written communication skills in English. Strong organizational skills with attention to detail. Prior experience in cold calling, lead management, or telemarketing in International BPO is preferred. Comfort with CRM tools and data entry. Ability to handle high call volumes and multitask effectively. Preferred nationality: Chinese or Anglo-Indian (for language/cultural support purposes). Team player with a proactive attitude and willingness to learn. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Language: English (Required) Hindi (Preferred) Work Location: In person