0 - 4 years

0 Lacs

Posted:3 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Key Responsibilities:

  • Handle customer queries professionally via phone, email, and chat.

  • Provide product/service information and resolve issues effectively.

  • Maintain accurate records of customer interactions and resolutions.

  • Meet quality standards, service levels, and performance targets.

  • Coordinate with internal teams to escalate and resolve concerns when necessary.

Requirements:

  • Minimum education: 12th pass (mandatory).

  • Excellent communication skills in English.

  • Customer focused attitude with strong problem-solving skills.

  • Ability to work in a fast-paced environment and manage multiple tasks.

  • Onsite work willingness to work from the office.

Work Environment:

  • Rotational shifts may apply.

  • Location: Onsite (office based).

Benefits:

  • Competitive salary, incentives, and career growth opportunities.

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