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Trigent Software
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Customer Support Representative (TSE) - IC2

Customer Support Representative (TSE) - IC2

Trigent Software

3 - 6 years

14 - 16 Lacs

hyderabad

Posted:None| Platform:

Apply

Skills Required

it helpdesk saas applications excellent communication in english servicenow it service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Specialist ServiceNow

Location:

tech-savvy communicator

Customer Support Specialist

What You’ll Do

Handle ServiceNow-related queries via phone & CRM with
precision and empathy
.
Troubleshoot, resolve, or escalate cases quickly —
aiming for First Call Resolution (FCR)
.
Collaborate with SMEs and contribute to process improvements.
Participate in
User Acceptance Testing (UAT)
.
Create & improve Knowledge Base Articles for better self-service.

What We’re Looking For

voice-based customer support role

Nice to Have

Experience with ServiceNow or other SaaS applications
Knowledge Management skills – identifying gaps, creating documentation

Why Join Us?

Work with a global team on cutting-edge SaaS platforms
Fixed shift hours (Afternoon shift – 1 PM to 10 PM IST) Be part of a high-performance culture with career growth opportunities

Top Skills for Success:

Call to Action:

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