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Customer Support Representative

Customer Support Representative

Talentgigs

0 - 2 years

0 Lacs

chennai tamil nadu india

Posted:12 hours ago| Platform:

Apply

Skills Required

support processing transactions efficiency service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title : CSR

Exp : 0.6 - 2years

Location : Chennai (Onsite)

Notice Period : Immediate joiners

Job Description :

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels like phone, email and voice mail
Acknowledging and resolving customer complaints within given TAT
Knowing our products inside and out so that you can answer questions.
Processing requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Skills Required

Telephone Skills
Excellent communication
Listening
Professionalism
Customer Focus
Organization
Informing Others

Other Requirements

Any Degree
0.6 – 1 Year experience - voice process
Should be willing to working in night shift
Deduction - PF,ESI and statutory bonus will be paid annually and other applicable tax.

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