We are looking for a dynamic and customer-focused individual to join our Customer Support team for the International Voice Process. The role involves handling inbound and outbound calls to assist international customers with queries, concerns, and support requests, ensuring a high level of customer satisfaction. Key Responsibilities: Handle incoming customer calls and respond to queries in a professional and courteous manner. Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain detailed records of customer interactions and transactions. Meet performance targets related to quality, customer satisfaction, and call handling time. Escalate complex issues to senior team members or relevant departments when required. Stay updated on product or service information and process changes. Adhere to company policies, procedures, and scripts during calls. Provide accurate, valid, and complete information to customers using the right methods/tools. Requirements: Excellent verbal communication skills in English (mandatory). Prior experience in international voice support is a plus. Strong listening and problem-solving skills. Ability to work in a fast-paced environment and handle pressure.
We are seeking a dedicated and customer-focused Customer Support Executive to handle customer queries, provide accurate information, and resolve issues via phone, email, or chat. You will be the first point of contact for customers, playing a critical role in ensuring high customer satisfaction.
We are seeking a friendly, detail-oriented, and solution-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing timely and effective assistance via phone, email, chat, or social media. Your goal is to ensure a positive customer experience by resolving issues, answering questions, and offering helpful guidance.
We are hiring enthusiastic and customer-focused professionals for our International Voice Process. The role involves handling customer queries and providing exceptional service to clients based in the US/UK through voice communication. Responsibilities:Handle inbound and outbound customer calls in a professional manner. Resolve customer queries efficiently and ensure customer satisfaction. Maintain accurate records of customer interactions. Meet performance targets such as call handling time and quality standards. Work collaboratively with team members and follow process guidelines. Requirements:Education: PUC / Graduate (any stream) Experience: Freshers and experienced candidates are welcome Language: Excellent fluency in English (mandatory) Age: 18 to 29 years (preferred) Shift: Night Shift / Rotational Shift Work Mode: Work from Office
Work Location: Marathahalli, Bengaluru Interview Location: BTM Layout Process: International Voice Process US / UK / Australian Process Education Qualification: PUC / Graduate (Any Stream) Salary: ₹20,000 to ₹33,000 (In-hand) Experience: Freshers & Experienced candidates can apply Shift: Night Shift / Rotational Shifts Skills Required: Excellent communication skills in English (Fluency is must) Good interpersonal & customer handling skills Basic computer knowledge Benefits: Two-way cab facility provided Job Responsibilities: Handle international customer calls professionally Resolve customer queries & provide accurate information Maintain customer satisfaction & quality standards Follow company procedures & performance metrics Why Join Us? Attractive salary & incentives Growth & learning opportunities MNC work environment 📍 Location Advantage: Work at a leading Global BPO in Bengaluru