Customer Support Representative

What do we look for? The objective of Customer Support Representative focuses to address the customer query, concerns and update regarding the real time orders with topnotch customer experience. Responsibilities and Duties 1. Overall responsible for creating orders in dashboard 2. Addressing customers queries, complaints and requests regarding the real time order or existing orders 3. Regularly interact with customers, internal ground team and vendors to have handy details about the orders 4. Proactively handle any objections or issues that arise during the conversion process to facilitate a smooth transition. 5. Explaining the process if asked by customer. Whom do we look for? 1. Effective time management skills to handle a high volume of calls and follow- ups efficiently. 2. Demonstrate strong abilities in both verbal communication and active listening. 3. Mandatory fluency in English and Hindi. Knowledge of any south Indian Language is considered as an added advantage. 4. Being a individual role player. 5. Willingness to work in rotational shifts. 6. Education in Arts and Commerce is preferred. About ReadyAssist: ReadyAssist is India's leading technology-backed roadside assistance and vehicle lifecycle management company, providing 24/7 real-time breakdown and on-spot repair service across 19,000+ pin codes covering 700+ districts in India. Powered by a deep-tech platform and driven by a Pan-India network of more than 10000+ skilled and groomed mechanics, we ensure Reliability and quality without compromising on speed. For more details about us: www.readyassist.in Job Types: Full-time, Fresher Pay: ₹20,052.44 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Required) English (Required) Work Location: In person