: Customer Success Team (CST) Printo
Experience
: 25 years in customer support, operations, or client coordination
Role Overview
As part of the CST, you will be the primary link to our clientsbuilding strong relationships through close interaction, proactive communication, and exceptional service. You will serve as the operational backbone, ensuring smooth order execution and timely deliveries, while always keeping client needs and satisfaction at the center. Your role involves close coordination with sales, production, and logisticsquickly resolving any issues and keeping clients informed every step of the way..
Key Responsibilities
- Client Relationship Management: Build strong, trust-based relationships with clients through regular communication, attentive support, and a focus on understanding their unique requirements.
- Proactive Problem Solving: Act as the primary point of contact for client queries, concerns, and escalationsresolving issues quickly and ensuring complete client satisfaction at every stage.
- Exceptional Customer Service: Deliver a seamless and positive client experience by anticipating needs, providing timely updates, and going the extra mile to exceed expectations.
- Order Management: Coordinate end-to-end order processingfrom PO receipt to deliveryby collaborating with internal teams and ensuring client requirements are met.
- Data & Documentation: Maintain accurate records of orders, delivery schedules, and job status; ensure all documentation is complete and updated.
- Escalation Handling: Resolve operational issues quickly, coordinating with sales, production, and logistics to ensure prompt closure.
- Reporting & Follow-Up: Generate daily/weekly reports on order status, pending deliveries, and collections using Excel and other tools.
- Quality Control: Monitor order execution quality and flag potential concerns for early intervention.
- Feedback Loop: Capture client feedback, support post-delivery requirements, and work with teams to drive continuous improvement.
Must-Have Skills & Qualities
- Strong communication skills (verbal & written), with a customer-first mindset
- Excellent problem-solving and conflict-resolution skills
- High attention to detail, process-oriented, and well-organized
- Ability to manage multiple priorities and work effectively under pressure
- Strong Microsoft Office skills (especially Excel): Ability to manage large data sets, create trackers, reports, and pivot tables efficiently.
- Self-driven, dependable, and proactive in following through on tasks
- Collaborative team player, able to coordinate across functions
- Strong organizational and multitasking skills
- Proactive problem solver who can work independently and as part of a team
We Recommend You Read This About Us
We are India's largest print-on-demand and gifting company with a vision to be the world's largest. We are a team of 800+ and have been in the industry for 19 years. Our 28 retail stores across 6 cities, website (Printo.in), and enterprise sales team service more 1 Million+ customers across India.Large enterprises like Google & Accenture, creators, and consumers today work with us to deliver their customized gifts globally, event/marketing collaterals, and brand swag. We are aiming to grow profitably while reaching new markets and improving our services for customers.Printo also has India's largest wedding album design & production company - Canvera.com. A well-known name across the photography industry in India, Canvera has 1 lakh+ photographers signed up and using the platform.
Why join Printo
We are growing fast by creating new products and entering new markets. We cannot do this alone. And so, we are looking to hire inquisitive, passionate people to be part of the journey.Unlike a startup or an enterprise, we guarantee you that what we offer is a sustainable but high-growth opportunity, where you will learn new things everyday and solve challenging business problems along with a motivated team.To top it, our culture is radically transparent, and focussed on employee happiness. This is highlighted by our commitment to a great working environment, and the fact that our average employee age in the company is nearly 5 years.Skills: chat support,customer service,client relationship management,customer experience,escalation handling,excel
