Customer Support Representative

We are seeking a Customer Support Representative with excellent communication skills in both English and Hindi to join our dynamic team. The ideal candidate will have at least 1 year of experience in customer service or support roles, possess a graduate degree, and be available for immediate joining.

As a Customer Support Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring high levels of satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat in English and Hindi.
• Provide accurate information about products, services, policies, and procedures.
• Resolve complaints and difficulties effectively and efficiently while maintaining a positive customer experience.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Collaborate with internal teams to escalate and resolve complex issues.
• Identify opportunities to improve customer service processes.
• Ensure customer follow-up and proper closure of queries.
• Meet or exceed individual and team performance metrics.

Skills and Qualifications:

• Graduate (any discipline).
• Minimum 1 year of proven experience in customer support or a related field.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving abilities and patience in handling diverse customer issues.
• Proficient in using CRM software, Microsoft Office, and online communication tools.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and a strong desire to provide exceptional customer service.
• Immediate joiners preferred.

What We Offer:

• Competitive salary and benefits package.
• Friendly and professional work environment.
• Opportunities for growth and skill development.
• Location convenient for commuting to Shivajinagar, Manyata Tech Park, or AMR Tech Park.

Job Type: Full-time

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Quarterly bonus

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person