Customer Support Representative

Job Description – Customer Support (Black Gold / Broadband / IPRU Processes)

Position: Customer Support Executive / Customer Service Associate
Location: Indore
Work Mode: Work from Office
Shifts: Rotational Shifts (24×7 environment, Night shifts included)

Eligibility Criteria

• Minimum Qualification: 12th Pass / Graduate (specific to process).
• Freshers & Experienced both can apply.
• Good communication skills in English & Hindi (additional fluency may be required as per process).
• Basic computer knowledge & typing speed.
• Candidates with prior experience in BPO, telecom, broadband, or insurance domain will be preferred.

Process Coverage

• Black Gold – Voice Process (Customer Query Resolution).
• Broadband – Chat/Voice Support (Internet & Connectivity Services).
• IPRU (Insurance) – Customer Relationship / Insurance Support.

Roles & Responsibilities

• Handle inbound & outbound customer queries across assigned process.
• Provide accurate information and timely resolution of issues.
• Assist with broadband services (connection, billing, technical complaints) in Broadband process.
• Guide customers regarding insurance policies, renewals, claims, and documentation in IPRU process.
• Maintain quality standards and ensure customer satisfaction.
• Accurately update customer details and follow compliance guidelines.

Key Skills

• Excellent communication and interpersonal skills.
• Problem-solving ability and customer handling skills.
• Willingness to work in rotational shifts.
• Domain-specific knowledge (Telecom / Internet / Insurance) will be an added advantage.

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Speak with the employer
+91 95226 00115