Customer Support Representative

As a Customer Support Executive at Helett Enterprise LLP, your role will involve handling inbound and outbound customer calls in a courteous and professional manner. You will be responsible for understanding and resolving customer queries, providing accurate information, and updating customer interaction records in CRM software. Additionally, you will need to coordinate with internal teams to ensure prompt issue resolution, deliver excellent service, and maintain a positive, solution-oriented approach in line with company policies. Key Responsibilities: - Handle inbound and outbound customer calls professionally. - Resolve customer queries and provide accurate information. - Update customer interaction records in CRM software. - Coordinate with internal teams for issue resolution. - Deliver excellent service and enhance customer experience. Qualifications Required: - Fluency in Hindi and English is mandatory. - No Malayalam knowledge required. - Strong communication and interpersonal skills. - Basic computer knowledge and ability to work with CRM tools/software. - Freshers and experienced candidates are welcome. - Willingness to relocate and work from Calicut, Kerala. - Immediate joiners will be given preference. The company, Helett Enterprise LLP, is seeking enthusiastic individuals who are customer-focused and willing to relocate to Calicut, Kerala. Candidates from North India with proficiency in Hindi and English are highly preferred for this role. Joining as a full-time permanent employee, you will have the opportunity to contribute to enhancing the overall customer experience while working in a positive and solution-oriented environment. (Note: No additional details about the company were present in the job description.),