Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it Wave is now the largest financial institution in Senegal, with over 7 million users—and we’re still just at the beginning of our product roadmap and potential impact on people’s everyday lives. As Assistant Legal Counsel, you will support Wave’s operations in The Gambia, working closely with the Senior Legal Counsel (Anglophone Africa) to help the business achieve its goals through robust contracting, risk management, and regulatory compliance. You will report directly to the Senior Legal Counsel, Anglophone Africa. In this role, you'll Contracting Draft and negotiate contracts for Wave’s core products and services (agents, payments, procurement) to protect the company’s commercial and legal interests. Manage and improve contracting processes, including policy implementation, contract management software, e-signature tools, and archiving. Legal operations Implement group legal policies and propose improvements based on legal developments and industry best practices (e.g., contracts, data privacy). Litigation & Dispute Resolution Manage claims and disputes, including case management, mediation, arbitration, and litigation. People support Provide legal support on employment contracts, disciplinaries, and terminations. Company secretarial Organize board meetings and manage secretarial matters for the Gambian entity. Risk management Work with the Risk & Controls teams to implement mitigations for legal risks. Data privacy & consumer protection Support implementation of the data privacy compliance strategy. Regulatory support Advise on licensing and regulatory matters in collaboration with the wider legal team. Other responsibilities Manage relationships with external law firms. Contribute to cross-jurisdictional legal projects as needed. Key details Location: You'll work from our office in The Gambia and may travel to field locations This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work. Airtime reimbursement. Free food and a beautiful office space. Requirements Bachelor’s degree in Law from a leading accredited institution. Qualified lawyer in an Anglophone African or Commonwealth jurisdiction. 5+ years of in-house experience in technology, finance, fintech, or mobile money, preferably with a leading regional or global organization. Fluency in French is a significant advantage. You might be a good fit if you Have excellent communication skills (written and oral) and can explain complex legal concepts simply. Are a proactive self-starter who takes initiative to achieve ambitious goals. Thrive under pressure, with strong problem-solving and troubleshooting skills. Adapt quickly to changing priorities. Excel in planning, organization, and meeting deadlines. Build strong relationships and help others succeed. Possess outstanding legal drafting skills. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As the Assistant Legal Counsel at Wave, you will play a crucial role in supporting the operations in The Gambia by ensuring robust contracting, risk management, and regulatory compliance. Reporting directly to the Senior Legal Counsel, Anglophone Africa, you will have a key part in helping the business achieve its goals. Your responsibilities will include: - **Contracting**: - Manage and enhance contracting processes, including policy implementation, contract management software, e-signature tools, and archiving. - **Legal operations**: - Implement group legal policies and suggest improvements based on legal developments and industry best practices such as contracts and data privacy. - **Litigation & Dispute Resolution**: - Oversee claims and disputes, including case management, mediation, arbitration, and litigation. - **People support**: - Provide legal assistance on employment contracts, disciplinaries, and terminations. - **Company secretarial**: - Organize board meetings and handle secretarial matters for the Gambian entity. - **Risk management**: - Collaborate with the Risk & Controls teams to implement mitigations for legal risks. - **Data privacy & consumer protection**: - Support the implementation of the data privacy compliance strategy. - **Regulatory support**: - Advise on licensing and regulatory matters in coordination with the wider legal team. - **Other responsibilities**: - Manage relationships with external law firms. - Contribute to cross-jurisdictional legal projects as required. **Key details**: - **Location**: You will be based in The Gambia office with potential travel to field locations. - **Type**: Permanent position. - **Benefits**: - Competitive salaries calculated transparently. - Generous health insurance for yourself and dependents. - Support for working parents with parental leave and subsidized childcare. - Airtime reimbursement and free food in a beautiful office space. **Requirements**: - Bachelor's degree in Law from a leading accredited institution. - Qualified lawyer in an Anglophone African or Commonwealth jurisdiction. - 5+ years of in-house experience in technology, finance, fintech, or mobile money. - Fluency in French is advantageous. If you have excellent communication skills, are proactive, thrive under pressure, adapt quickly to changing priorities, excel in legal drafting, and possess the mentioned qualifications, you might be a good fit for this role at Wave. Wave is deeply passionate about its mission of bringing affordable financial services to those in need and offers autonomy to its employees. With a rapidly growing team and significant investors, Wave provides a dynamic and rewarding work environment. To apply for this role, fill out the form and submit your resume and cover letter in English describing your interest in Wave and the position. Wave is an equal-opportunity employer that values diversity and is committed to fostering an inclusive workplace for all employees.,
Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How you'll help us achieve it We are going through an extremely exciting period of growth in the Customer Support team and are looking for a Customer Support Representative to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do. Based in The Gambia, you'll be a part of our growing global Customer Support team. In this role, you'll: Be responsible for responding to user questions and concerns. Represent Wave to our users through the call center. Make outgoing calls to customers. Answer incoming calls from customers. Conduct satisfaction surveys. Know how to report bugs to engineers and escalate when needed. Knowing how to follow a case until you find a solution. Coordinate with other departments when Customers or Partners get in touch with you. Help or inform customers when they have issues. Key details Location: Kotu, The Gambia. Contract Type: 6-month fixed-term contract. Experience Level: Entry level. Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months. We offer generous health insurance for yourself and your dependents. We help you live your fullest life now- we subsidize gym memberships and fitness classes. Airtime reimbursement. Free food and a beautiful office space. Requirements Fluency in English and Wolof. At least one year's experience in a comparable position (Call center, Customer Service). A High school diploma. Being able to work with flexible schedules. You might be a good fit if you Demonstrate tenacity and a willingness to go the distance to get something done. A strong sense of responsibility and a good ability to take initiative. Are comfortable defaulting to over-communication and overreaching when it comes to coordination. Are excessively detail-oriented and seek to achieve excellence in everything you do. Are client-oriented and have strong interpersonal skills. Are a diplomatic speaker. Have a teamwork spirit. Speak other local languages. Experience in Customer Service (Mobile wallet or Customer Service Company) or management skills as an added value. Our team We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator's top companies by revenue. How to apply Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role. We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals. Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.