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Customer Support Representative

2 - 5 years

2 - 4 Lacs

Posted:3 months ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through effective communication skills. Identify opportunities for cross-selling/upselling relevant products/services based on customer needs. Escalate complex issues to senior team members when necessary. Maintain accurate records of all interactions with customers using CRM software.

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Insurance

Pune

Approx. 14,000 Employees

167 Jobs

    Key People

  • Tarun Chugh

    MD and CEO
  • Anish D. Jain

    Deputy Managing Director

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