Customer Support Representative

Client communication

• Reply to clients’ queries via email /phone in a timely and orderly fashion.

• Ensure compliance & regulations of policies with all RMC/ Clients companies

• Coordinating with various departments & external vendors.

• Prepare itineraries with vendors.

• Make appointments with various schools, hospitals, clubs, etc for the clients.

• Monitor, track and report the entire program until closure.

• Timely follow-up with the clients/vendors on emails/calls

• Prepare daily and weekly reports.

• Maintain internal MIS and Trackers

Program coordination

• Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery

• Ensure compliance & regulations of policies and processes of all RMC/ Clients companies. • Act as a point of escalation and resolution of issues that arise on a case-by-case basis

• Serve as a single point of accountability for the day-to-day operations - coordinating with the team and ensuring client satisfaction.

• Achieve operational targets

• Assist the consultants to deliver the on ground programs. You may sometime need to travel and conduct programs

• Optimize costs and contribute in driving revenue

MIS & Documentation

• Follow up and ensure updating of Service dashboard on google docs

• Follow up for case closures and maintaining the weekly /monthly MIS.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

• Day shift