Job description Sutherland Process Name: Amazon international voice process & LYFT Blended voice process Qualification: 10+2/Graduation/ Diploma 3+1 Freshers and Experienced Fresher : 2.5 lpa to 3 LPA Experienced : 3.5lpa Work Location: Hyderabad Shifts: Rotational Night shifts 2-way cab is provided Rounds of Interview HR operations Versant Lyft is a ride-hailing service that connects passengers with drivers using their personal vehicles. Here's an overview of the Lyft process: 1. Request a ride: Open the Lyft app, set your pickup location, and choose your destination. Select the type of vehicle you want (e.g., Lyft, Lyft XL, Premier, etc.). 2. Match with a driver: Lyft's algorithm matches you with a nearby driver. You'll see the driver's name, photo, and vehicle information. 3. Track your ride: Watch your driver's location in real-time as they approach your pickup location. 4. Get picked up: When the driver arrives, make sure to check the license plate, make, and model of the vehicle match the information in the app. 5. Enjoy the ride: Sit back, relax, and enjoy the journey to your destination. 6. Get dropped off: When you reach your destination, the driver will let you know it's time to exit the vehicle. 7. Rate your experience: After the ride, you'll be prompted to rate the driver and the ride experience. That's the basic Lyft process! If you have any specific questions or concerns, feel free to ask.

job description Sutherland Process Name: AIR BNB Process: International Voice (Outbound Process) Qualification: 10+2/Graduation/ Diploma 3+1 Freshers and Experienced Fresher :2.5 to3 LPA Experienced max up to 3.5LPA Work Location: Manikonda Shifts: Rotational Night shifts 2-way cab is provided (25kms of hiring zone only ) Tarnaka is last no cab to uppal Rounds of Interview HR operations Versant The Airbnb process in Sutherland refers to the company's approach to optimizing business processes and improving customer experience, inspired by Airbnb's innovative approach to hospitality. The process involves: 1. Hosting: Welcoming customers and providing a personalized experience. 2. Search: Identifying customer needs and preferences. 3. Match: Matching customers with tailored solutions. 4. Booking: Securing agreements and ensuring seamless transactions. 5. Stay: Delivering exceptional service and ensuring customer satisfaction. 6. Review: Gathering feedback and continuously improving. The Airbnb process in Sutherland aims to: - Enhance customer experience Increase efficiency - Drive innovation - Foster a culture of hospitality By applying the Airbnb process, Sutherland seeks to deliver exceptional customer experiences, just like Airbnb's approach to hospitality. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- What is inbound and outbound calling Inbound and outbound calling refer to two different types of customer service operations: Inbound Calling: - Incoming calls from customers to a company's customer service team. - Customers call to inquire about products, report issues, or seek support. - Inbound call centers focus on receiving and responding to customer inquiries. Outbound Calling: - Outgoing calls from a company's customer service team to customers or prospects. - Calls are made to: - Follow up on sales leads or customer inquiries. - Offer upsells or cross-sells. - Conduct surveys or gather feedback. - Provide proactive support or maintenance notifications. - Outbound call centers focus on initiating contact with customers or prospects. In summary: - Inbound calling is reactive, responding to customer-initiated contacts. - Outbound calling is proactive, initiating contact with customers or prospects.