As an HR Manager, your role will involve overseeing all aspects of the human resources department within the organization. You will be responsible for implementing HR policies and procedures, managing recruitment processes, conducting interviews, and ensuring compliance with employment laws and regulations. Additionally, you will play a key role in employee relations, performance management, training and development, and employee engagement initiatives. Your excellent communication and interpersonal skills will be essential in building strong relationships with employees at all levels of the organization. Overall, as an HR Manager, you will be instrumental in shaping the company's culture and supporting its strategic objectives through effective people management.,
Who We Are Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities. To talk the talk, we must walk the walk. We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers – now, in 2025, we are trusted by 22 of the top 25 P&C carriers. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us. Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program. Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity . What’s In It For U Hybrid Workforce : Our hybrid workforce model supports building strong connections with your team members and a great culture. Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Customer Support Representative Do you enjoy speaking to customers, troubleshooting billing issues, and finding creative solutions to solve problems? Our Customer Support team is a key function at Insurity establishing and maintaining positive relationships with our international customer base. What Our Customer Support Representative Will Do Assist customers via phone and email with billing issues and process payments in an efficient, friendly, and well-documented fashion Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to Raise issues to appropriate resources per established procedures and ensure follow-up to resolution Monitor work queues Contribute to a Customer Support knowledge base for training and knowledge transfer purposes. Find opportunities to increase service level and quality Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Other duties as assigned Who We’re Looking For Minimum 1-year experience in a customer support role supporting customers via telephone and email Experience in P&C Insurance industry required Written and oral English communication Time management including work planning, prioritization, and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Ability to collaborate and work autonomously Flexible and adaptable Working knowledge of MS Office (Word, Excel, PowerPoint) Working knowledge of various Internet browsers Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
Who We Are Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities. To talk the talk, we must walk the walk. We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers – now, in 2025, we are trusted by 22 of the top 25 P&C carriers. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us. Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program. Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity . What’s In It For U Hybrid Workforce : Our hybrid workforce model supports building strong connections with your team members and a great culture. Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Customer Support Representative Do you enjoy speaking to customers, troubleshooting billing issues, and finding creative solutions to solve problems? Our Customer Support team is a key function at Insurity establishing and maintaining positive relationships with our international customer base. What Our Customer Support Representative Will Do Assist customers via phone and email with billing issues and process payments in an efficient, friendly, and well-documented fashion Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to Raise issues to appropriate resources per established procedures and ensure follow-up to resolution Monitor work queues Contribute to a Customer Support knowledge base for training and knowledge transfer purposes. Find opportunities to increase service level and quality Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Other duties as assigned Who We’re Looking For Minimum 1-year experience in a customer support role supporting customers via telephone and email Experience in P&C Insurance industry required Written and oral English communication Time management including work planning, prioritization, and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Ability to collaborate and work autonomously Flexible and adaptable Working knowledge of MS Office (Word, Excel, PowerPoint) Working knowledge of various Internet browsers Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Support Operations Manager We’re looking for an experienced and proactive Support Operations Manager to lead our Billing-as-a-Service (BaaS) Support Team . This is a key leadership role focused on managing support operations related to billing, financial workflows, and customer support in the insurance domain. The ideal candidate will have a strong background in technical support leadership, financial support processes, and the ability to manage complex ticketing queues and escalations. What Our Support Operations Manager Will Do Lead the hiring, onboarding, and mentoring of support analysts and specialists within the BaaS team. Manage the day-to-day operations of the support function, including task assignments, shift planning, and workload distribution. Track and manage tasks and ticket queues (via tools like JIRA, Zendesk, or similar) to ensure timely resolution within defined SLAs. Act as a point of escalation for unresolved or high-impact support issues, ensuring swift and professional handling. Conduct regular team meetings and 1:1s to align on goals, share updates, and support team development. Oversee billing and financial support operations , including: Billing reconciliation Invoice generation and correction Payment processing Refunds and credit adjustments Account balance queries Work closely with product, engineering, and finance teams to resolve backend or system-related billing issues. Manage and maintain the JIRA project board to track issue progress, prioritize work, and ensure visibility. Monitor and report on key performance indicators (KPIs), SLA adherence, and customer satisfaction metrics. Drive continuous improvement initiatives to optimize processes, reduce recurring issues, and enhance support quality. Lead performance management and career development planning for team members. Who We’re Looking For Minimum 10 years of experience in technical or financial support operations , including at least 3–5 years in a managerial or team lead role . Prior experience managing billing or financial support functions , including reconciliation, invoicing, and payment processing. Strong understanding of financial systems , billing logic, and SaaS invoicing models. Proficiency in Excel (advanced functions, pivot tables) , PowerPoint , and ticketing tools like JIRA , Zendesk , or equivalent. Excellent communication, leadership, and problem-solving skills. Strong organizational and stakeholder management abilities in a high-accountability environment. Experience in the insurance or financial services industry. Familiarity with US-based billing practices and customer support models. Exposure to ITIL , SLA management, and operational excellence frameworks. Experience creating support dashboards and reporting metrics. Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy a great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact on Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking : Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Call Center Manager As the Call Center Manager , you will be responsible for overseeing the day-to-day operations of our customer support center. You’ll lead a team of representatives, ensure service quality, manage staffing and performance metrics, and collaborate cross-functionally to support both internal operations and new client implementations. What Our Call Center Manager Will Do Team Leadership & Development Hire, onboard, and train new call center representatives. Conduct regular team meetings and 1:1 performance review. Foster a high-performance, customer-focused culture within the team. Operations Management Manage daily team schedules to ensure proper phone and ticket coverage. Handle escalated customer issues with empathy and urgency. Maintain and configure call center software (add/change/remove users as needed). Track and optimize key call center metrics (AHT, FCR, CSAT, SLA adherence, etc.). Performance Monitoring & Reporting Monitor and analyze call volumes, ticket resolution times, and rep performance. Prepare and present monthly performance and operational reports to leadership. Cross-Functional Collaboration Partner with the Sales team to support smooth onboarding of new clients. Coordinate with product, IT, and service delivery teams to resolve recurring issues and improve support workflows. Who We’re Looking For Minimum 10 years of experience in call center operations, with at least 5 years in a managerial or supervisory role . Proven ability to lead and motivate large teams in a high-volume support environment. Strong hands-on experience with call center platforms and tools (e.g., Genesys, NICE, Five9, Freshcaller, Zendesk, Salesforce, or similar). Deep understanding of call center KPIs , operational metrics, and performance improvement strategies. Excellent communication, problem-solving, and decision-making skills. Experience working in SaaS or enterprise software support environments is a plus. Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.
Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive : Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Software Engineer II We are seeking an experienced and highly capable Software Engineer II to join our Bridge product team. This role offers the opportunity to shape the future of a core Insurity platform by building new features, modernizing both frontend and backend components, and improving system performance. The ideal candidate will bring strong technical depth, collaborative instincts, and an automation mindset—along with a passion for using next-generation tooling to enhance delivery. You’ll play a key role in projects that include UI/API modernization, system integrations, and performance tuning, while also helping to adopt agentic workflows and internal automations that scale team impact. What Our Software Engineer II Will Do Design, build, and ship features across a large .NET microservices suite; own your code from design through production. Own quality as part of engineering : write and maintain the automation needed to protect your services (unit, integration, contract, and targeted e2e). “Done” = coded, reviewed, tested, observable, deployed. Evolve APIs (REST/JSON; some SOAP): define clear contracts, enforce backward-compatibility with contract tests. Level up automation & CI/CD : improve pipelines, quality gates, coverage, and deployment reliability; reduce flaky tests and speed feedback loops. Operate what you build : add logs/metrics/traces, triage issues, root-cause and fix defects. Partner with QA on test strategy for your changes; QA is a collaborator, not a handoff . Lean into generative AI to go faster—safely : Use coding assistants (e.g., Copilot/ChatGPT/Replit) to draft code/tests/docs and verify outputs . Generate synthetic test data/cases from API contracts; summarize PRs, changelogs, and incidents. Build lightweight internal automations (e.g., PR reviewers, log triage helpers) under our governance. Document decisions and how to test/use your services. Within 6–18 months you will : Independently deliver simple moderately complex enhancements end-to-end with solid estimates. Extend shared test/ utilities as needed for your services (you’re not a test-framework team). Write concise technical docs for engineers, QA, support, and ops. Who We’re Looking For 4–6 years building and shipping production services/features. C#/.NET (ASP.NET Core, Web API) , SQL Server; microservices fundamentals (service boundaries, resiliency, observability). Quality-through-code (must-have): you routinely add unit/integration/contract tests for the code you ship; comfortable with Playwright/Cypress or Postman/Newman for targeted e2e; GitHub Actions/Azure DevOps/Jenkins for CI/CD and quality gates. Generative AI fluency (must-have): practical experience using coding assistants to accelerate delivery, crafting prompts, checking/ground-truthing outputs, and safely handling code/data (privacy & IP). Bonus: generating test data/cases, PR summaries, or simple internal automations; exposure to vendor AI features or no/low-code connectors Strong API design & documentation; SOAP familiarity is a plus. Solid engineering practices: OOP, SOLID , data structures/algorithms, Git, reviews, reproducible builds. Azure/DevOps exposure desirable (pipelines, IaC basics, monitoring). Automation mindset: linters/formatters, build/deploy scripts, DB migrations, scaffolding/code-gen. Clear communicator; collaborates well with Product/QA/Ops; change agent within 6–12 months. Nice to have: Insurance domain exposure (claims/policy/billing/underwriting). Hybrid role (we just built a brand-new office space!) Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.