India

As an HR Manager, your role will involve overseeing all aspects of the human resources department within the organization. You will be responsible for implementing HR policies and procedures, managing recruitment processes, conducting interviews, and ensuring compliance with employment laws and regulations. Additionally, you will play a key role in employee relations, performance management, training and development, and employee engagement initiatives. Your excellent communication and interpersonal skills will be essential in building strong relationships with employees at all levels of the organization. Overall, as an HR Manager, you will be instrumental in shaping the company's culture and supporting its strategic objectives through effective people management.,

Who We Are Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities. To talk the talk, we must walk the walk. We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers – now, in 2025, we are trusted by 22 of the top 25 P&C carriers. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us. Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program. Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity . What’s In It For U Hybrid Workforce : Our hybrid workforce model supports building strong connections with your team members and a great culture. Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Customer Support Representative Do you enjoy speaking to customers, troubleshooting billing issues, and finding creative solutions to solve problems? Our Customer Support team is a key function at Insurity establishing and maintaining positive relationships with our international customer base. What Our Customer Support Representative Will Do Assist customers via phone and email with billing issues and process payments in an efficient, friendly, and well-documented fashion Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to Raise issues to appropriate resources per established procedures and ensure follow-up to resolution Monitor work queues Contribute to a Customer Support knowledge base for training and knowledge transfer purposes. Find opportunities to increase service level and quality Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Other duties as assigned Who We’re Looking For Minimum 1-year experience in a customer support role supporting customers via telephone and email Experience in P&C Insurance industry required Written and oral English communication Time management including work planning, prioritization, and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Ability to collaborate and work autonomously Flexible and adaptable Working knowledge of MS Office (Word, Excel, PowerPoint) Working knowledge of various Internet browsers Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity’s vision is all about empowerment. Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software. It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities. To talk the talk, we must walk the walk. We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers – now, in 2025, we are trusted by 22 of the top 25 P&C carriers. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us. Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology. You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program. Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity . What’s In It For U Hybrid Workforce : Our hybrid workforce model supports building strong connections with your team members and a great culture. Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Customer Support Representative Do you enjoy speaking to customers, troubleshooting billing issues, and finding creative solutions to solve problems? Our Customer Support team is a key function at Insurity establishing and maintaining positive relationships with our international customer base. What Our Customer Support Representative Will Do Assist customers via phone and email with billing issues and process payments in an efficient, friendly, and well-documented fashion Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to Raise issues to appropriate resources per established procedures and ensure follow-up to resolution Monitor work queues Contribute to a Customer Support knowledge base for training and knowledge transfer purposes. Find opportunities to increase service level and quality Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Other duties as assigned Who We’re Looking For Minimum 1-year experience in a customer support role supporting customers via telephone and email Experience in P&C Insurance industry required Written and oral English communication Time management including work planning, prioritization, and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Ability to collaborate and work autonomously Flexible and adaptable Working knowledge of MS Office (Word, Excel, PowerPoint) Working knowledge of various Internet browsers Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Support Operations Manager We’re looking for an experienced and proactive Support Operations Manager to lead our Billing-as-a-Service (BaaS) Support Team . This is a key leadership role focused on managing support operations related to billing, financial workflows, and customer support in the insurance domain. The ideal candidate will have a strong background in technical support leadership, financial support processes, and the ability to manage complex ticketing queues and escalations. What Our Support Operations Manager Will Do Lead the hiring, onboarding, and mentoring of support analysts and specialists within the BaaS team. Manage the day-to-day operations of the support function, including task assignments, shift planning, and workload distribution. Track and manage tasks and ticket queues (via tools like JIRA, Zendesk, or similar) to ensure timely resolution within defined SLAs. Act as a point of escalation for unresolved or high-impact support issues, ensuring swift and professional handling. Conduct regular team meetings and 1:1s to align on goals, share updates, and support team development. Oversee billing and financial support operations , including: Billing reconciliation Invoice generation and correction Payment processing Refunds and credit adjustments Account balance queries Work closely with product, engineering, and finance teams to resolve backend or system-related billing issues. Manage and maintain the JIRA project board to track issue progress, prioritize work, and ensure visibility. Monitor and report on key performance indicators (KPIs), SLA adherence, and customer satisfaction metrics. Drive continuous improvement initiatives to optimize processes, reduce recurring issues, and enhance support quality. Lead performance management and career development planning for team members. Who We’re Looking For Minimum 10 years of experience in technical or financial support operations , including at least 3–5 years in a managerial or team lead role . Prior experience managing billing or financial support functions , including reconciliation, invoicing, and payment processing. Strong understanding of financial systems , billing logic, and SaaS invoicing models. Proficiency in Excel (advanced functions, pivot tables) , PowerPoint , and ticketing tools like JIRA , Zendesk , or equivalent. Excellent communication, leadership, and problem-solving skills. Strong organizational and stakeholder management abilities in a high-accountability environment. Experience in the insurance or financial services industry. Familiarity with US-based billing practices and customer support models. Exposure to ITIL , SLA management, and operational excellence frameworks. Experience creating support dashboards and reporting metrics. Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy a great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact on Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking : Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Call Center Manager As the Call Center Manager , you will be responsible for overseeing the day-to-day operations of our customer support center. You’ll lead a team of representatives, ensure service quality, manage staffing and performance metrics, and collaborate cross-functionally to support both internal operations and new client implementations. What Our Call Center Manager Will Do Team Leadership & Development Hire, onboard, and train new call center representatives. Conduct regular team meetings and 1:1 performance review. Foster a high-performance, customer-focused culture within the team. Operations Management Manage daily team schedules to ensure proper phone and ticket coverage. Handle escalated customer issues with empathy and urgency. Maintain and configure call center software (add/change/remove users as needed). Track and optimize key call center metrics (AHT, FCR, CSAT, SLA adherence, etc.). Performance Monitoring & Reporting Monitor and analyze call volumes, ticket resolution times, and rep performance. Prepare and present monthly performance and operational reports to leadership. Cross-Functional Collaboration Partner with the Sales team to support smooth onboarding of new clients. Coordinate with product, IT, and service delivery teams to resolve recurring issues and improve support workflows. Who We’re Looking For Minimum 10 years of experience in call center operations, with at least 5 years in a managerial or supervisory role . Proven ability to lead and motivate large teams in a high-volume support environment. Strong hands-on experience with call center platforms and tools (e.g., Genesys, NICE, Five9, Freshcaller, Zendesk, Salesforce, or similar). Deep understanding of call center KPIs , operational metrics, and performance improvement strategies. Excellent communication, problem-solving, and decision-making skills. Experience working in SaaS or enterprise software support environments is a plus. Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive : Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Software Engineer II We are seeking an experienced and highly capable Software Engineer II to join our Bridge product team. This role offers the opportunity to shape the future of a core Insurity platform by building new features, modernizing both frontend and backend components, and improving system performance. The ideal candidate will bring strong technical depth, collaborative instincts, and an automation mindset—along with a passion for using next-generation tooling to enhance delivery. You’ll play a key role in projects that include UI/API modernization, system integrations, and performance tuning, while also helping to adopt agentic workflows and internal automations that scale team impact. What Our Software Engineer II Will Do Design, build, and ship features across a large .NET microservices suite; own your code from design through production. Own quality as part of engineering : write and maintain the automation needed to protect your services (unit, integration, contract, and targeted e2e). “Done” = coded, reviewed, tested, observable, deployed. Evolve APIs (REST/JSON; some SOAP): define clear contracts, enforce backward-compatibility with contract tests. Level up automation & CI/CD : improve pipelines, quality gates, coverage, and deployment reliability; reduce flaky tests and speed feedback loops. Operate what you build : add logs/metrics/traces, triage issues, root-cause and fix defects. Partner with QA on test strategy for your changes; QA is a collaborator, not a handoff . Lean into generative AI to go faster—safely : Use coding assistants (e.g., Copilot/ChatGPT/Replit) to draft code/tests/docs and verify outputs . Generate synthetic test data/cases from API contracts; summarize PRs, changelogs, and incidents. Build lightweight internal automations (e.g., PR reviewers, log triage helpers) under our governance. Document decisions and how to test/use your services. Within 6–18 months you will : Independently deliver simple moderately complex enhancements end-to-end with solid estimates. Extend shared test/ utilities as needed for your services (you’re not a test-framework team). Write concise technical docs for engineers, QA, support, and ops. Who We’re Looking For 4–6 years building and shipping production services/features. C#/.NET (ASP.NET Core, Web API) , SQL Server; microservices fundamentals (service boundaries, resiliency, observability). Quality-through-code (must-have): you routinely add unit/integration/contract tests for the code you ship; comfortable with Playwright/Cypress or Postman/Newman for targeted e2e; GitHub Actions/Azure DevOps/Jenkins for CI/CD and quality gates. Generative AI fluency (must-have): practical experience using coding assistants to accelerate delivery, crafting prompts, checking/ground-truthing outputs, and safely handling code/data (privacy & IP). Bonus: generating test data/cases, PR summaries, or simple internal automations; exposure to vendor AI features or no/low-code connectors Strong API design & documentation; SOAP familiarity is a plus. Solid engineering practices: OOP, SOLID , data structures/algorithms, Git, reviews, reproducible builds. Azure/DevOps exposure desirable (pipelines, IaC basics, monitoring). Automation mindset: linters/formatters, build/deploy scripts, DB migrations, scaffolding/code-gen. Clear communicator; collaborates well with Product/QA/Ops; change agent within 6–12 months. Nice to have: Insurance domain exposure (claims/policy/billing/underwriting). Hybrid role (we just built a brand-new office space!) Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Customer Support Representative In this role, you’ll provide fast, friendly, and accurate assistance through phone, email, and live chat. You’ll troubleshoot issues, document solutions, manage queues, and escalate when necessary. All while keeping the customer experience and service excellence at the forefront. We’re looking for a clear communicator, quick learner, and detail-oriented problem-solver who thrives in a fast-paced, multitasking environment. You should be flexible and collaborative, able to balance autonomy with teamwork, and bring a proactive, customer-first mindset to everything you do. This position may be filled through an employment or consulting relationship on a temporary basis for a period of approximately 9 months and is to replace a parental leave of absence. A permanent offer of employment may be extended at the end of the contract term, depending on performance and business needs. What Our Customer Support Representative Will Do Troubleshoot and resolve customer issues via phone, email, and live chat for Insurity products in an efficient, friendly, and well-documented fashion Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to Escalate issues to appropriate resources per established procedures and ensure follow up to resolution Monitor work queues Contribute to a Customer Support knowledge base for training and knowledge transfer purposes. Identify opportunities to increase service level and quality Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Who We’re Looking For Analytical and critical thinking Written and oral English communication Time management including work planning, prioritization, and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Detail-oriented Active listener Ability to collaborate and work autonomously Flexible and adaptable Recommended 1 year of experience in similar role Proficient knowledge and experience with: MS Office (Word, Excel, PowerPoint), Various Internet browsers, Support Ticketing System Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Customer Support Representative In this role, you’ll provide fast, friendly, and accurate assistance through phone, email, and live chat. You’ll troubleshoot issues, document solutions, manage queues, and escalate when necessary. All while keeping the customer experience and service excellence at the forefront. We’re looking for a clear communicator, quick learner, and detail-oriented problem-solver who thrives in a fast-paced, multitasking environment. You should be flexible and collaborative, able to balance autonomy with teamwork, and bring a proactive, customer-first mindset to everything you do. This position may be filled through an employment or consulting relationship on a temporary basis for a period of approximately 9 months and is to replace a parental leave of absence. A permanent offer of employment may be extended at the end of the contract term, depending on performance and business needs. What Our Customer Support Representative Will Do Troubleshoot and resolve customer issues via phone, email, and live chat for Insurity products in an efficient, friendly, and well-documented fashion Ensure the internal tracking system is up-to-date and proper intake guidelines are adhered to Escalate issues to appropriate resources per established procedures and ensure follow up to resolution Monitor work queues Contribute to a Customer Support knowledge base for training and knowledge transfer purposes. Identify opportunities to increase service level and quality Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Who We’re Looking For Analytical and critical thinking Written and oral English communication Time management including work planning, prioritization, and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Detail-oriented Active listener Ability to collaborate and work autonomously Flexible and adaptable Recommended 1 year of experience in similar role Proficient knowledge and experience with: MS Office (Word, Excel, PowerPoint), Various Internet browsers, Support Ticketing System Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity' Next Lead UX Designer The next Lead UX Designer at Insurity will be a strategic design leader responsible for shaping user experiences across Insurity’s insurance technology products. The role involves leading the UX vision, mentoring designers, and aligning digital experience design with business goals. What Our Lead UX Designer Will Do Communicate and collaborate on a regular basis with executive and product/development leaders. Lead projects from start to finish minimal to no supervision. Provide mentorship and direction to team members. Deep understanding of customer needs and market trends, through customer interaction and other market research. Lead discovery session planning, facilitation, and outcomes. Participate in the maintenance and growth of the design system through direct feedback and collaboration. Collaborate with user researchers to conduct research activities (interviews, surveys, shadowing, usage data analytics) with target market. Analyze quantitative and qualitative research results and translate them into actionable design solutions. Clearly articulate ideas through visual and verbal communication, including storyboards, workflows, mockups, wireframes, static and functional prototypes Understand and evangelize user-centered design and product development processes, standards, and best practices. Participate in design review sessions, explain design concepts and decisions to product/development team, customers, and stakeholders. Contribute to blog articles, presentations, workshops etc. for growing the UX practice within Insurity. Understand insurance industry business needs by market. Self-directed and directs others. Who We’re Looking For Professional 8 years of comprehensive experience in UI/UX design, preferably with progressive responsibility leading to senior or lead designer roles. A leading performer who prefers to manage projects over managing people Proficient with best practices, but also finding new ways to design/develop marketing leading UIs Comfortable collaboration with executive leaders. A high-level UX Designer with professional level set of research/analysis/synthesis skills and toolbox and the ability to lead projects Contributed to multiple shipped products with a solid portfolio and case studies Exceptional in 2, Strong in 2, and capable in 1 or more: Design workshops Storytelling Information Architecture Prototyping Visual Design Interaction Design Research/Usability Ability to lead discovery workshops Ability to lead collaborative design and review sessions with cross discipline team members, including product and development Active listening Analytical and critical thinking Hybrid role (we just built a brand-new office space!) Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Data Scientist We are seeking a Data Scientist to join our Predict team, focused on building and maintaining predictive models that support underwriting, claims, and audit use cases across Workers' Compensation and Commercial Auto. This role will be based in India and will play a key part in scaling our data science capabilities. What Our Data Scientist Will Do Develop predictive models using GLM and machine learning techniques such as GBM, Random Forest, and XGBoost Perform feature engineering, selection, and transformation to optimize model performance Analyze structured and unstructured datasets to uncover insights and support model development Indentify and integrate third-party data sources to augment existing datasets and improve model accuracy Collaborate with product and engineering teams to integrate models into production environments Use AWS tools such as SageMaker and EC2 to build, train, and deploy models Document modeling decisions and communicate findings to technical and non-technical stakeholders Support model monitoring and performance tracking over time Who We’re Looking For Proficient knowledge and experience with: 1-3 years of experience in data science or predictive modeling Strong understanding of GLM and ML algorithms (GBM, XGBoost, Random Forest) Experience with Python and relevant libraries (scikit-learn, pandas, NumPy) Familiarity with AWS tools, especially SageMaker and EC2 Experience with feature engineering and model evaluation techniques Ability to translate business problems into analytical solutions Strong communication skills and ability to work collaboratively in a cross-functional team Bachelor's or Master's degree in a quantitative field (Statistics, Mathematics, Computer Science, Data Science) Active listening Analytical and critical thinking Self-starter and quick learner Detail-oriented Ability to collaborate and work independently Written and oral English communication Time management including work planning, prioritization, and organization Sound judgement Ability to handle multiple priorities or tasks Flexible and adaptable Proficient knowledge and experience with: Experience in insurance or financial services Exposure to model deployment and monitoring in production environments Familiarity with version control (Git) and agile development practices Working knowledge of R to support understanding and potential migration of legacy models Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Business Analyst II – Commercial Insurance You will play a key role in ensuring the successful delivery and quality of Insurity’s commercial insurance software solutions. As a Business Analyst II, your primary focus will be to support the Scrum team by bridging business needs with technology, gathering and analyzing requirements, and facilitating communication to ensure alignment and clarity. This role involves developing deep expertise in insurance domain processes to support process improvements and collaborating during testing phases to validate business solutions. You will strengthen the team’s capabilities by translating complex insurance requirements into actionable insights and supporting the delivery of high-value, high-quality software. This role requires a strong commitment to continuous development of both technical knowledge and business acumen, with a focus on commercial insurance processing and regulatory compliance. What Our Business Analyst II Will Do Collaborate with Scrum teams and stakeholders to collect and clarify business and functional requirements for commercial insurance solutions Drive automation and quality improvement from a business perspective by supporting testing strategy and validating requirements Analyze current processes and systems to identify improvement opportunities aligned with project goals Provide clear and concise documentation with business requirements, presentation mockups, and acceptance criteria Facilitate requirement workshops and stakeholder communication, ensuring alignment and timely decisions Support user acceptance testing and coordinate defect resolution with cross-functional teams Perform and support testing efforts and artifacts, project status reporting, and requirement traceability documentation Communicate project risks, concerns, and quality metrics to leadership and team members Manage multiple priorities with strong time management and organizational skills Contribute to continuous improvement initiatives within the team and insurance domain knowledge sharing Develop customer-focused documentation for software solutions (e.g. Wireframes, Use Cases, business rules, etc.) Participate in straightforward system design and configuration activities Who We’re Looking For Recommended: 3+ Years of experience as a Business Analyst in ISO commercial insurance Recommended: Bachelor’s degree in business, IT, Finance, or a related field or equivalent work experience Strong understanding of insurance domain Experience engaging with technical and business stakeholders in Agile and/or Waterfall environments Proficiency with requirement gathering and documentation tools Ability to effectively translate complex insurance requirements to technical teams and non-technical audiences Strong analytical and critical thinking skills with attention to detail Excellent verbal and written communication in English Self-starter who thrives in a collaborative and evolving environment Experience supporting testing activities and validating business scenarios Familiarity with cloud-native SaaS software development is preferred Having insurance-related certification like AINS, CPCU is a plus Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Ready to take your ServiceNow career to the next level? We’re looking for an experienced ServiceNow Business Analyst to join our team in Pune. In this role, you’ll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations. This is an on-site role based in Pune – ideal for professionals who are immediately available and ready to make an impact. What You’ll Be Doing Leading workshops and driving multiple ServiceNow implementations from a customer strategy perspective. Understanding customer needs, defining strategies, and recommending improvements for efficiency and effectiveness. Owning business requirements and managing client priorities. Conducting impact analyses on existing processes and functions. Producing functional specifications, wireframes, and mock-ups for delivery teams. Partnering with technical teams to run demos and show-and-tells for end users. Supporting test script creation, facilitating UAT, and securing client sign-off. What You Bring 4–7 years’ experience in a business analyst or related role. Strong knowledge of business process architecture principles (cloud-based platforms). Exposure to ServiceNow (preferred) and technology workflows like ITSM, CSM, and ITOM (desirable). Strong facilitation, leadership, and problem-solving skills. Excellent verbal and written communication. Ability to work in a matrixed, fast-changing environment. A proactive mindset with strong relationship management and customer satisfaction focus. Education & Certifications Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience. ServiceNow Certified System Administrator (CSA) (required) . ServiceNow Certified Implementation Specialist (CIS) (preferred) . ITIL Foundations certification (preferred) . Willingness to continue ServiceNow education with certifications and accreditations. What’s In It for You? Competitive salary. Opportunities to earn further ServiceNow certifications and accreditations. Exposure to diverse global projects with leading-edge technologies. A collaborative, supportive, and growth-focused environment. Who Are We? ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992. Expertly managed by a dedicated service delivery team, we deliver day-to-day support via on-site engineers, responsive visiting engineers, and multi-lingual service desk coordination—managing thousands of tickets every day for more than 200 customers worldwide. Our customer-centric, ITIL-aligned, and ISO-accredited approach makes us a trusted partner in fast-paced, evolving industries. We are a global community of exceptional people working with one vision: to exceed expectations and delight customers every time . ESP Global Services is proud to be an equal opportunity employer . Immediate joiners in Pune preferred. Apply today and be part of our transformation journey!

About the Job: As a Customer Success Executive, you will be a critical member of the customer success team, focusing on ensuring customer satisfaction, retention, and the successful delivery of services. You will work closely with the Customer Success Manager (CSM) to support daily operations, resolve customer issues quickly, and drive improvements in service quality. You will serve as the main point of contact for both internal teams and external customers, ensuring that contract-specific tasks are completed efficiently, and customer needs are met with a high level of responsiveness. What will you do? Customer Support & Retention: Act as a proactive customer advocate, ensuring a high level of customer satisfaction and supporting customer retention initiatives. Assist the CSM in addressing customer needs and resolving issues, ensuring all open tickets are handled promptly by the Service Desk, Engineers, and Partners. Maintain a strong relationship with customers, serving as a key point of contact and providing timely follow-ups on outstanding issues. Contract Management & Coordination: Ensure contract-specific tasks such as asset management, customer reporting, and technical analysis are completed accurately and efficiently. Collaborate with the CSM to maximize revenue and minimize costs on assigned accounts, driving profitability and operational efficiency. Maintain and update the ESP Knowledge Base, ensuring all contract-specific documentation and processes are readily available to enhance speed of resolution and improve customer satisfaction. Operations & Reporting: Design, prepare, and deliver internal and customer reports, providing insights that drive continuous service improvement and quality. Review account-specific statistics regularly to identify trends, service improvements, and opportunities to enhance the customer experience. Support the CSM in preparing for and attending service reviews with both customers and internal business stakeholders. Single Point of Contact (SPOC): Act as the Single Point of Contact (SPOC) Customer, ensuring seamless communication between internal teams and customers. Ensure that any follow-up actions are documented in internal databases, keeping all stakeholders informed. Escalation & Coverage: Provide coverage for the CSM [AJ1] when required, ensuring continuity of service and maintaining strong customer relationships. P&L Management and Gross Margin Optimization: Monitor and manage the profitability of customer accounts, ensuring a healthy P&L and optimizing gross margins. Identify cost-saving opportunities and work closely with internal teams to implement efficiency improvements. Conduct regular financial reviews to track performance against targets and identify areas for improvement. Contract Management and Renewals: Oversee and manage all aspects of customer contracts, including negotiations, amendments, and renewals. Ensure timely renewal of contracts and proactively address any concerns that could impact retention. Manage contractual relationships, ensuring compliance with terms and conditions, and coordinating requested changes in contracts with legal and finance teams. Maintain a clear understanding of customer contract terms and conditions to avoid potential legal or financial risks. Business Growth (Upsell and Cross-Sell): Identify upsell and cross-sell opportunities within existing customer accounts to drive revenue growth. Collaborate with the sales team to expand the scope of customer contracts, ensuring alignment with customer goals and needs. Work closely alongside the aligned Sales Account Manager on account planning and growth across all customers within assigned portfolio, ensuring any business intelligence, leads or opportunities are successfully identified and referred (if needed) Present value-added solutions to customers that enhance their experience and contribute to their long-term success. What will you bring to ESP? Empathy: Ability to understand and anticipate customer needs and concerns, fostering trust and building long-lasting relationships. Problem Solving: Proactively identifying issues and developing effective solutions that align with customer and company goals. Financial Acumen: Strong understanding of financial metrics and ability to manage profitability across accounts. Communication: Clear, concise, and adaptive communication style, with the ability to engage both technical and executive audiences. Cross-functional Collaboration: Strong collaboration skills in a matrix environment, working effectively across teams and departments. If you are…. Motivated to develop your career in Service Delivery, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore. What we will offer: Personal & Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Salary: We offer a competitive range based upon suitability or experience. Benefits: Holiday Leave Medical Insurance Perk box discounts Who are we: ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Associate Quality Analyst Are you passionate about quality? Do you enjoy working with quality-minded people? Are you willing to learn from your mistakes and improve? Insurity is seeking an Associate Quality Analyst to contribute to the testing and validation of our world class property and casualty insurance applications, working with a team of developers, business analysts, and other Quality Analysts. What Our Associate Quality Analyst Will Do As an Associate Quality Analyst, you will… Plan, design and execute test cases to validate Insurity applications across multiple platforms and frameworks with supervision. Ensure compliance with quality standards and business requirements. Evaluate business requirements and specifications for clarity, completeness, and testability with supervision. Troubleshoot, and report on test execution results including non-conformance to spec, regression break, design issues and/or performance issues. Create concise, information-rich test execution and process documentation including testing artifacts with supervision. Keep team, management, and project leaders informed of key concerns and issues, along with recommended solutions. Other duties as assigned. Who We’re Looking For 0 years of work experience. Bachelor’s degree in related field or equivalent work experience. Skills needed to perform at a proficient level: Analytical and critical thinking Written and oral English communication Time management including work planning, prioritization, and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Detail-oriented Active listener Ability to collaborate and work autonomously Flexible and adaptable Experience testing SaaS solutions Travel required 0%. Specific software experience, certifications, or licenses: ISTQB Foundation Level - CTFL certification preferred. Experience with Test Management software (qTest a plus) Hands-on experience with Microsoft Office suite, Microsoft SQL. Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Software Engineer II We’re looking for a detail-oriented and collaborative developer who thrives on solving complex problems and delivering high-quality software solutions. This role is ideal for someone who enjoys working independently while contributing to a team environment, reviewing peer work, and participating in the full SDLC process from estimation to deployment. The individual will learn about and deliver solutions for the Property & Casualty Insurance space. What Our Software Engineer II Will Do Deliver development items and bug fixes of moderate complexity with minimal supervision. Review work of other developers and provide constructive feedback. Participate in SDLC estimation and development processes. Design solutions for problems and defects, ensuring alignment with Insurity standards. Develop and present solutions for assigned problems and enhancements. Write code and unit tests following Insurity standards for simple enhancements and bug fixes. Document changes, participate in Tier 3 support when needed, and collaborate with other departments as needed. Provide first-level technical troubleshooting and defect remediation for customer, BA, and QA-reported issues. Create impact assessment documentation and maintain clear code comments. Stay current on industry trends and best practices. Who We’re Looking For 4–6 years of software development experience. Bachelor’s degree in Computer Science or related field (or equivalent work experience). Strong understanding of SDLC processes and coding standards. Ability to troubleshoot and resolve technical issues effectively. Skills in designing and implementing solutions with minimal supervision. Familiarity with unit testing and impact assessments. Recommended experience with .NET 8, Angular, SQL Server Databases. Bonus Experience: Azure DevOps, Terraform, YAML Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

About the Job: As the Billing Delivery Executive, you will be responsible to maintain a thorough knowledge and understanding of the contract, commercials and SLAs / KPIs for each assigned customer to ensure accurate billing of service is in line with agreed customer expectations. Working with relevant parties to ensure effective action plans are in place for escalations and that ‘root cause’ analysis is conducted to determine any required corrective system or process actions. Regularly contacts customers (Internal Stakeholders/Managers) for billing inquiry purposes. Accurately manages billing data and daily updates, ensuring a high level of accuracy. Assist in customer satisfaction. Develop and maintain excellent internal working relationships with key departments. What will you do? Work along with the Global Billing Analyst and Service Delivery Manager. Regularly contacts the customers for the billing, issues, and inquiries. Deal with billing data and daily updates. Input right data without error into the software of the accounting system to ensure the high level of accuracy. Assist in customer satisfaction for all assigned customers. Develop and maintain excellent internal working relationships with key departments. Maintain a thorough knowledge and understanding of the contract, commercials and SLAs / KPIs for each assigned customer to ensure accurate billing of service is in line with agreed customer expectations. Work with relevant parties to ensure effective action plans are in place for escalations and that ‘root cause’ analysis is conducted to determine any required corrective system or process actions. Monitor financial aspects for each assigned account e.g., billing, time, and costs, ensuring any invoice queries are resolved. What will you bring to ESP? 1 year of experience in using accounting software. Advance level skills in using MS Word, Excel (Pivot tables, Formulas and V lookup) and PowerPoint. 2 years of experience providing regular, accurate reports of billing data. 2 years of experience in monitoring financial aspects for each assigned account e.g., billing, time, and costs, ensuring any billing queries are resolved. Adherence to laws and best practices regarding dealing with customers and data. If you are…. Motivated to develop your career in International Billing, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore. What we will offer: Personal & Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Salary: We offer a competitive range based upon suitability or experience. Benefits: Medical Insurance Perkbox discounts Who are we: ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world. We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Support Operations Representative The Support Operations Representative is responsible for daily business operations by analyzing requirements, resolving exceptions, responding to tickets, and preparing reports. This role demands strong critical thinking, time management, communication skills, and proficiency in Microsoft Office, financial systems, and Salesforce. What Our Support Operations Representative Will Do Perform responsibility expectations with oversight and direction Develop, analyze, and document requirements, including business, functional and non-functional Complete assigned daily work tasks Research and clear exception items on internal and external programs Respond to emails and Team Salesforce tickets Produce and distribute reports and files Participate in projects, as needed Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Other duties as assigned Who We’re Looking For Perform the following skills at a proficient level: Active listening Analytical and critical thinking Self-starter and quick learner Detail oriented Ability to collaborate and work independently Written and oral English communication Time management including work planning, prioritization, and organization Sound judgement Ability to handle multiple priorities and/or tasks Flexible and adaptable Maintain confidentiality Work with other team members Recommended 1-2 years of experience in customer support or financial operations Proficient knowledge and experience with Microsoft Office, Financial Operations, salesforce etc. Travel required - No Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities : We love to promote from within with over 20% of our open roles filled through internal applicants on average. Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally. Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program. Continuous Learning Opportunities : Own your development with your own LinkedIn Learning and Kaplan licenses. Employee Referral Bonus : Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus. Insurity’s Next Support Operations Representative The Support Operations Representative is responsible for daily business operations by analyzing requirements, resolving exceptions, responding to tickets, and preparing reports. This role demands strong critical thinking, time management, communication skills, and proficiency in Microsoft Office, financial systems, and Salesforce. What Our Support Operations Representative Will Do Perform responsibility expectations with oversight and direction Develop, analyze, and document requirements, including business, functional and non-functional Complete assigned daily work tasks Research and clear exception items on internal and external programs Respond to emails and Team Salesforce tickets Produce and distribute reports and files Participate in projects, as needed Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc. Other duties as assigned Who We’re Looking For Perform the following skills at a proficient level: Active listening Analytical and critical thinking Self-starter and quick learner Detail oriented Ability to collaborate and work independently Written and oral English communication Time management including work planning, prioritization, and organization Sound judgement Ability to handle multiple priorities and/or tasks Flexible and adaptable Maintain confidentiality Work with other team members Recommended 1-2 years of experience in customer support or financial operations Proficient knowledge and experience with Microsoft Office, Financial Operations, salesforce etc. Travel required - No Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.