Customer support - Order Management Associate

As an energetic and detail-oriented individual working for Laundryheap's overseas office in Bengaluru, India, you will play a crucial role in managing key partnerships and ensuring operational excellence across different time zones. Your responsibilities will include: - Acting as a primary operations contact for key partnerships - Managing end-to-end order operations in line with partner agreements and process guidelines - Proactively sharing updates with external stakeholders, addressing changes, and resolving issues promptly - Providing accurate and timely responses through all communication channels, including email, live chat, and partner platforms - Resolving partner or customer complaints effectively and escalating issues when necessary - Driving and achieving KPIs related to client satisfaction, partner performance, and operational excellence - Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders Minimum Skills Required: - Excellent communication skills in English (written and verbal) - Proven experience in a client-facing role such as partnerships, account management, or customer success - Strong organizational and analytical skills with attention to detail - Familiarity with customer service tools (e.g., Intercom, Zendesk, or similar) - Ability to balance multiple client accounts/projects in a fast-paced environment - Relationship-driven, empathetic, and able to build trust with diverse stakeholders - Strong problem-solving abilities with a proactive "can-do" attitude - Comfortable working cross-functionally to deliver client outcomes Desired Skills & Experience: - 2-5 years" experience in client operations or customer success roles - Background in high-growth companies, tech start-ups, or service-oriented industries - Proven success in managing B2B or B2C client relationships - Experience in improving processes to enhance partner and customer satisfaction - An analytical mindset with the ability to turn data into insights - Flexible, adaptable, and able to thrive in dynamic, evolving environments - Highly motivated, empathetic, and eager to contribute to both client and company growth Your work schedule will consist of a 9-hour shift (8 working hours) for 5 days a week with 2 week-offs based on a rotational shift pattern, including night shifts. This is an office-based role that offers the opportunity to work with ambitious, proactive individuals who have a can-do attitude and are confident decision-makers. If you believe you fit this description, we encourage you to apply and join the International Laundryheap Team today!,