Customer support - Order Management Associate Laundryheap

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As an energetic and detail-oriented individual working for Laundryheap's overseas office in Bengaluru, India, you will play a crucial role in managing key partnerships and ensuring operational excellence across different time zones. Your responsibilities will include: - Acting as a primary operations contact for key partnerships - Managing end-to-end order operations in line with partner agreements and process guidelines - Proactively sharing updates with external stakeholders, addressing changes, and resolving issues promptly - Providing accurate and timely responses through all communication channels, including email, live chat, and partner platforms - Resolving partner or customer complaints effectively and escalating issues when necessary - Driving and achieving KPIs related to client satisfaction, partner performance, and operational excellence - Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders Minimum Skills Required: - Excellent communication skills in English (written and verbal) - Proven experience in a client-facing role such as partnerships, account management, or customer success - Strong organizational and analytical skills with attention to detail - Familiarity with customer service tools (e.g., Intercom, Zendesk, or similar) - Ability to balance multiple client accounts/projects in a fast-paced environment - Relationship-driven, empathetic, and able to build trust with diverse stakeholders - Strong problem-solving abilities with a proactive "can-do" attitude - Comfortable working cross-functionally to deliver client outcomes Desired Skills & Experience: - 2-5 years" experience in client operations or customer success roles - Background in high-growth companies, tech start-ups, or service-oriented industries - Proven success in managing B2B or B2C client relationships - Experience in improving processes to enhance partner and customer satisfaction - An analytical mindset with the ability to turn data into insights - Flexible, adaptable, and able to thrive in dynamic, evolving environments - Highly motivated, empathetic, and eager to contribute to both client and company growth Your work schedule will consist of a 9-hour shift (8 working hours) for 5 days a week with 2 week-offs based on a rotational shift pattern, including night shifts. This is an office-based role that offers the opportunity to work with ambitious, proactive individuals who have a can-do attitude and are confident decision-makers. If you believe you fit this description, we encourage you to apply and join the International Laundryheap Team today!,

Posted 5 days ago

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Assistant Manager - (Program Management) Meesho

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs to deliver a world-class experience to their customers. The F&E team, as a prime mover in the e-commerce logistics ecosystem, is solving industry-defining problems at scale that few startups can offer globally. As an Assistant Manager- F&E, you will be responsible for identifying key problems, setting priorities, coming up with solutions, and driving implementation. You will have complete autonomy in terms of the team and processes you set up. Additionally, you will be responsible for shaping the right solutions in coordination with the product team, especially if your solution involves tech interventions. Your responsibilities will include designing programs to improve experience metrics, driving improvement in NPS, I/O, or relevant operational metrics. You will own a significant part of the user experience for one or more marketplace participants - entrepreneurs, their customers, or suppliers. You will also be involved in building strategies to advocate for better user experience from the viewpoint of the programs you manage. Using data and insights from your in-depth knowledge, you will influence product development choices and drive program adherence with operations teams. Engaging Meesho Leadership as active stakeholders in problem-solving for your programs and managing internal and external stakeholders will also be part of your role. The role requires strong generalist problem-solving skills and offers mobility across different business verticals within the organization. Ideal candidates from Tier-1 colleges with 2-4 years of total work experience are preferred. Experience in Fulfillment, 3PL Logistics, the entire supply chain process, or similar tech startups is advantageous. Strong problem-solving and analytical skills, solid project management skills, a data-driven and inquisitive approach are essential for this role.,

Posted 1 month ago

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