Posted:1 day ago|
Platform:
On-site
Full Time
· Analytical skills
· Operating the computer- Intermediate
· MS Office - Intermediate
· Avaya/Phone Operating skills – Beginner
· Fluent in Spoken and written English with effective Business Communication
· Communication in neutral accent over phone
· Active listening and probing skills
· Basic knowledge of Insurance
· Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
· Record interaction using client system with proper classification
· Refer Knowledge base and perform task as per defined process
· Follow up and closure of interactions to ensure customer satisfaction
· Passionate about customer service
· Comfortable with Rotational shifts, extended working hours and weekly offs.
· Candidate should clear the V&A and online typing tests
· Positive energy
· Positive attitude
· Self- learner
· Any Graduate, Freshers can apply
Mphasis
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