Customer Support - Thane - Mumbai

As a Customer Service Executive at our Thane headquarters, your role involves handling customer inquiries through calls, emails, and chats in a timely and professional manner. You will be responsible for resolving customer complaints and issues efficiently, providing product/service information to customers, processing requests such as order cancellations and returns, and maintaining customer records in our CRM system. Collaboration with internal teams, including sales, marketing, and operations, is essential to enhance the overall customer experience. Meeting performance targets such as customer satisfaction and first-call resolution is a key aspect of your responsibilities. Key Responsibilities: - Respond to customer inquiries via calls, emails, and chats promptly - Troubleshoot and resolve customer complaints and concerns - Educate customers on product features, benefits, and usage - Handle customer requests like order cancellations, returns, and exchanges - Update customer information and interaction history in the CRM system - Collaborate with internal teams to improve customer experience - Achieve performance targets for customer satisfaction and first-call resolution Qualifications Required: - High school diploma or equivalent; degree in a related field preferred - 1-5 years of customer service experience, preferably in a call center or customer-facing role - Excellent communication, listening, and problem-solving skills - Strong customer service and conflict resolution skills - Ability to thrive in a fast-paced, dynamic environment - Proficiency in CRM software and Microsoft Office applications - Fluency in English (written and verbal); additional language skills are a plus If you are passionate about delivering exceptional customer experiences and seek a challenging and rewarding role, we offer a competitive salary based on experience and performance, along with benefits like health insurance, paid time off, and opportunities for career growth and development. You will undergo a comprehensive training program to ensure success in your role. Please submit your application, including your resume and cover letter, if you are interested in this opportunity.,