Posted:1 week ago|
Platform:
On-site
Full Time
Job Position : Customer Support Lead
Location : Coimbatore
Qualification : Any Degree
Experience : 3+ years of experience in a technical customer support role, ideally supporting a SaaS product or mobile/web application.
Required Qualifications:
· 1+ years of proven leadership or supervisory experience managing a small team.
· Expert knowledge of customer service principles and familiarity with modern support technologies (CRM, ticketing systems).
· Strong analytical and problem-solving skills, with the ability to interpret data and identify root causes of issues.
· Excellent written and verbal communication skills, with a professional and empathetic tone.
· Familiarity with the software development lifecycle (SDLC) and basic technical concepts (APIs, databases, mobile OS environments - iOS/Android).
· Ability to read and understand technical logs or replicate complex user-reported bugs for Engineering.
Contact : +91 93617 55131
Job Type: Full-time
Pay: ₹8,868.02 - ₹35,365.00 per month
Work Location: In person
CISPRO TRAINING AND PLACEMENT PRIVATE LIMITED
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