Customer Support - International Voice Process

Job Title:

Cab Facility Available

Key Responsibilities:

• Handle inbound and outbound calls professionally and courteously.

• Take ownership of customer issues, complaints, and inquiries, ensuring prompt resolution.

• Maintain high levels of customer satisfaction and service quality.

• Demonstrate excellent verbal communication and active listening skills.

• Accurately document customer interactions and feedback.

• Stay updated with process changes, tools, and product knowledge.

Preferred Candidate Profile:

• Education: HSC / Graduate

• Experience: Minimum 1 year in a Voice Process (BPO/BPM preferred)

Skills Required:

• Excellent spoken and written English communication

• Strong interpersonal and customer service skills

• Good comprehension and problem-solving abilities

Other Requirements:

• Comfortable working in night shifts

• Work from office (Chennai location only)

• Full-time students are not eligible

Additional Information:

• Industry Type: BPM / BPO

• Department: Customer Success / Service

• Employment Type: Full-Time, Permanent

• Role Category: Voice Process

• Source: Walk-In