Customer Support - International Voice Process

As a Customer Support Executive in the International Voice Process role at Infosys BPM Ltd., you will be part of a dynamic team that focuses on providing exceptional customer service to international clients. Your responsibilities will include: - Handling inbound and outbound customer calls efficiently and professionally. - Resolving customer queries promptly to ensure high levels of customer satisfaction. - Documenting interactions and escalating issues as needed to maintain service quality. To excel in this role, you must have excellent communication skills in English and be willing to work in rotational shifts, including night shifts. Strong problem-solving abilities and interpersonal skills are also essential. Infosys BPM Ltd. offers a competitive salary, a 5-day work week with rotational offs, and opportunities for growth and skill development. The company prides itself on having a supportive work culture and providing employees with global exposure. Preferred qualifications for this position include being a graduate and holding additional certifications in customer service or upskilling. Infosys BPM is an equal opportunity employer that values diversity and is dedicated to creating an inclusive environment for all employees.,