Customer Support Intern

Job description

About the Project:

We are executing a high-impact B2B trade marketing programme for a leading FMCG client. The goal is to boost sales by engaging and incentivizing sub-stockists (dealers) across urban and rural regions. You will play a key role in communicating with trade partners, addressing queries, and ensuring smooth execution of the programme.

Role Summary:

We are looking for a proactive and detail-oriented Customer Engagement Intern who will serve as the bridge between the FMCG brand and its sub-stockists. This person will manage WhatsApp chatbot communications, address sales reps’ and dealers' queries in real-time, and maintain accurate reporting through Google Sheets.

Key Responsibilities:

• Sales & Customer Coordination:

Engage with company sales representatives and customers to resolve operational, sales or programme-related queries.

• Real-time Reporting:

Regularly update and maintain accurate data in Google Sheets including sales progress, dealer verification, incentive tracking etc.

• Campaign Support:

Monitor engagement metrics, flag issues proactively, and support weekly and monthly programme execution goals.

• Documentation & Verification:

Assist in collecting verification documents (e.g., bills, IDs) and ensuring they are logged correctly in reports.

Required Skills:

• Excellent written and verbal communication in Hindi, English, and Bengali
• Proficiency with Google Sheets / Excel (filters, sorting, basic formulas)
• Ability to multi-task and manage real-time communication effectively
• Strong attention to detail and ownership over tasks
• Comfort working in B2B or sales-driven environments

Preferred Experience:

• Experience in customer support, marketing, sales coordination or field operation
• Prior exposure to working with dealers/distributors/sub-stockists a plus

Compensation:

As per industry standards and experience with maximum being INR 20,000 / month

Job Types: Full-time, Internship

Schedule:

• Monday to Saturday

Language:

• English (Required)
• Hindi (Required)

Work Location: In person

Job Type: Internship
Contract length: 2 months

Pay: ₹8,086.00 - ₹10,000.00 per month

Work Location: In person